Assistant Front Office Manager — Luxury Guest Experience Lead

Mandarin Oriental Hotel Group Limited; City of Westminster; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health benefits

Retirement plans

Charity day

Holiday entitlement

Employee Assistance

Job summary

Mandarin Oriental Mayfair, London is seeking an Assistant Front Office Manager to join our Front Office team. You will lead the Front Office colleagues, coach and develop them, and ensure guests experience luxury service.

The role involves coordinating with departments, overseeing revenue opportunities, and maintaining standards; rotating 40-hour weeks. As part of a renowned luxury group, you will contribute to a culture of exceptional guest experiences and teamwork within a dynamic 5-star hotel

Responsibilities

• Support the Front of House Manager in leading the Front Office team, ensuring exceptional guest experiences and smooth day-to-day operations.
• Coach, motivate and develop the team through training, performance management and ongoing support, maintaining luxury hospitality standards.
• Build strong guest relationships, handle enquiries and resolve concerns professionally to achieve the highest levels of guest satisfaction.
• Drive revenue opportunities through upselling, room allocation management and promotion of hotel programmes and services.
• Oversee operational and financial processes including billing accuracy, cash handling, compliance, data protection and adherence to hotel policies and procedures.
• Act as a visible leader within the hotel, collaborating with departments to deliver seamless service while maintaining health, safety and emergency response standards.

Job description

Mandarin Oriental Mayfair, London is seeking an Assistant Front Office Manager to join our Front Office team. You will lead the Front Office colleagues, coach and develop them, and ensure guests experience luxury service.

The role involves coordinating with departments, overseeing revenue opportunities, and maintaining standards; rotating 40-hour weeks. As part of a renowned luxury group, you will contribute to a culture of exceptional guest experiences and teamwork within a dynamic 5-star hotel