Luxury Reservations Specialist – Guest Experience

Mandarin Oriental; Greater London; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

MOstay programme: complimentary nights

Health and wellness benefits globally

Retirement plans

Discounts across 500 retailers

50% F&B & Spa discount

Free meals on duty

Increased holiday entitlement up to 33

Charity day

Job summary

Mandarin Oriental Hyde Park is seeking a Reservations Executive to join our luxury reservations team in London. The role is 39 hours per week across a rotating schedule, Monday to Sunday, focusing on delivering exceptional guest experiences and precise booking administration.

You will handle reservation clean-up, coordinate with guests and third‑party bookers, respond to calls per LQA and Forbes standards, and manage timely email responses.

Qualifications

• Previous experience in a luxury hospitality setting.
• Excellent communication and multitasking skills; ability to work under pressure.
• Strong teamwork orientation and integrity.

Responsibilities

• Perform reservation “clean-up” on all future bookings: verify guest preferences, billing information and allocation requests.
• Coordinate with guests and third‑party bookers for payment of bookings.
• Answer all reservation calls in accordance with LQA and Forbes standards.
• Prioritise and action emails daily, ensuring a 24‑hour turnaround time.

Job description

Mandarin Oriental Hyde Park is seeking a Reservations Executive to join our luxury reservations team in London. The role is 39 hours per week across a rotating schedule, Monday to Sunday, focusing on delivering exceptional guest experiences and precise booking administration.

You will handle reservation clean-up, coordinate with guests and third‑party bookers, respond to calls per LQA and Forbes standards, and manage timely email responses.