Luxury Front Office Assistant Manager – Mayfair

Mandarin Oriental Hotel Group Limited; Greater London; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Colleague Wellness

Retirement Plans

1 paid Charity Day per year

Increased holiday entitlement with Len

Access to Hospitality Action’sEmployee

Job summary

Mandarin Oriental Mayfair, London is seeking an Assistant Front Office Manager to join the Front Office team. You will support the Front Office Manager in leading the team, ensuring exceptional guest experiences and maintaining luxury service standards in a busy Mayfair hotel.

You will coach and develop staff, manage guest inquiries, drive revenue through upselling, and oversee billing accuracy and policy adherence. The role requires flexibility across shifts, including weekends and holidays.

Responsibilities

• Lead the Front Office team to ensure exceptional guest experiences and smooth daily operations.
• Coach, motivate and develop staff through training and performance support while maintaining luxury standards.
• Build strong guest relationships, handle inquiries and resolve issues to maximise guest satisfaction.
• Drive revenue opportunities through upselling, room allocation management and promoting hotel programmes.
• Oversee operational and financial processes including billing accuracy, cash handling, and adherence to hotel policies.
• Collaborate with other departments to deliver seamless service while upholding health, safety and emergency procedures.

Job description

Mandarin Oriental Mayfair, London is seeking an Assistant Front Office Manager to join the Front Office team. You will support the Front Office Manager in leading the team, ensuring exceptional guest experiences and maintaining luxury service standards in a busy Mayfair hotel.

You will coach and develop staff, manage guest inquiries, drive revenue through upselling, and oversee billing accuracy and policy adherence. The role requires flexibility across shifts, including weekends and holidays.