Floor Supervisor, Housekeeping: Elevate Guest Experience

Mandarin Oriental Group; Greater London; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Learning & Development

MOstay programme – complimentary stays

Health & Wellness benefits

Retirement plans

Discounts on retailers

F&B & Spa discounts

Charity day

Cycle-to-work scheme

Job summary

Mandarin Oriental Hyde Park, London is seeking a Floor Supervisor to lead the Housekeeping team and ensure exceptional guest service and standards. The role involves managing rooms, inventory, and staff across rotating shifts in a luxury setting.

The ideal candidate will have strong organizational skills, meticulous attention to detail, and prior experience in a 5-star luxury environment. The position offers progression and benefits within a renowned brand.

Qualifications

• Experience leading a housekeeping or hotel service team in a luxury environment.
• Strong organizational skills with ability to manage multiple rooms and tasks.
• Commitment to impeccable standards, guest satisfaction, and teamwork.

Responsibilities

• Inspect rooms to ensure cleanliness and guest amenities are in place.
• Report issues to the Room Attendants and document actions for follow-up.
• Ensure departure rooms are checked and re-let within time‑lines.
• Manage guest and cleaning supplies within a budget and seek weekly approvals.
• Brief Room Attendants on changes from daily housekeeping briefings.

Skills

Team Leadership

Organization

Attention to Detail

Guest Service

Luxury Hotel Experience

Job description

Mandarin Oriental Hyde Park, London is seeking a Floor Supervisor to lead the Housekeeping team and ensure exceptional guest service and standards. The role involves managing rooms, inventory, and staff across rotating shifts in a luxury setting.

The ideal candidate will have strong organizational skills, meticulous attention to detail, and prior experience in a 5-star luxury environment. The position offers progression and benefits within a renowned brand.