Front Office Lead & Guest Experience Coach

Mandarin Oriental Group; City of Westminster; On-site; GBP 42,000 - 66,000; Full time

Benefits offered by this job

MOstay complimentary nights

Discount hotel rates

Health & wellness benefits

Retirement plans

Charity day (1 per year)

Length of service holiday entitlement

Job summary

Mandarin Oriental Mayfair, London is seeking an Assistant Front Office Manager to join the Front Office team. The role involves leading the Front Office team, coaching and developing staff, building strong guest relationships, and driving revenue opportunities through upselling and program promotions.

The position requires working on a rotating shift basis, 40 hours per week, including weekends and bank holidays. Commitment to luxury service, training, and maintaining high standards is essential.

Responsibilities

• Lead the Front Office team and ensure exceptional guest experiences.
• Coach, motivate and develop the team through training and performance management.
• Build strong guest relationships and handle inquiries to achieve guest satisfaction.
• Drive revenue opportunities through upselling and channeling guest needs to hotel programmes and services.
• Oversee billing, cash handling, compliance and adherence to hotel policies.
• Act as a visible leader to collaborate with other departments and uphold health, safety, and emergency standards.

Job description

Mandarin Oriental Mayfair, London is seeking an Assistant Front Office Manager to join the Front Office team. The role involves leading the Front Office team, coaching and developing staff, building strong guest relationships, and driving revenue opportunities through upselling and program promotions.

The position requires working on a rotating shift basis, 40 hours per week, including weekends and bank holidays. Commitment to luxury service, training, and maintaining high standards is essential.