Luxury Front Office Leader - Guest Experience Champion

Recruit Genie; St Albans; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Learning & Development

Health & Wellbeing

Health care cash plans

Discounted food and beverage, accomod0

Discount on Spa treatments and SpaDays

Refer a Friend Scheme

Preferred Hotel Group discounted rates

Free staff meals and parking

Job summary

Sopwell House in Hertfordshire is seeking an experienced Front Office Manager to lead and develop our Front Office team, guiding Guest Service Managers and Agents to deliver a seamless luxury guest journey.

You will nurture a culture of exceptional service, coach leaders, uphold 5-star standards and accurate front office accounting, while building genuine relationships with guests and empowering colleagues to grow.

Qualifications

• Previous Front Office leadership experience in a luxury hotel.
• Proven ability to lead multi-level Front Office teams.
• Strong knowledge of Oracle OPERA Cloud Front Office functionality.
• Good understanding of hotel accounting procedures and night audits.

Responsibilities

• Lead and develop the Front Office team to deliver 5-star guest experiences.
• Oversee day-to-day Front Office operations, ensuring high standards.
• Champion guest service, build genuine guest relationships and personalise interactions.
• Coach and develop colleagues to progress into senior roles.
• Maintain clear operational standards and ensure accountability.

Skills

Front Office leadership

Guest service excellence

People development

Communication skills

Operational integrity

Tools

Oracle OPERA Cloud

Job description

Sopwell House in Hertfordshire is seeking an experienced Front Office Manager to lead and develop our Front Office team, guiding Guest Service Managers and Agents to deliver a seamless luxury guest journey.

You will nurture a culture of exceptional service, coach leaders, uphold 5-star standards and accurate front office accounting, while building genuine relationships with guests and empowering colleagues to grow.