Luxury Housekeeping Supervisor — 5-Star Hotel

Sopwell House; St Albans; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Learning & Development

Health & Wellbeing

Health Care Cash Plan

Food & Beverage Discount

Accommodation Discount

Spa Discount

Spa Products Discount

Referral Bonus

Global Hotel Rates

Free Staff Meals

Free Parking

Job summary

Sopwell House, a luxurious 5-star Georgian country house hotel in Hertfordshire, is seeking a Housekeeping Supervisor. The role covers supervising Room Attendants, allocating rooms, conducting inspections and training the team to uphold exceptional standards.

Candidates should have supervisory housekeeping experience, a keen eye for detail, strong leadership and organisational skills, with weekend availability. This full-time position includes staff benefits and opportunities for development.

Qualifications

• Previous supervisory experience in housekeeping, preferably luxury hotels.
• Strong attention to detail and pride in cleanliness and presentation standards.
• Good leadership skills to train, motivate and support a team.
• Excellent organisational skills to manage a varied daily workload.
• Guest-focused approach with strong problem-solving skills.
• Flexibility to work shifts including weekends.

Responsibilities

• Supervise Room Attendants, briefing and readying the team for the day.
• Allocate rooms and daily deep-cleaning tasks; communicate VIP and special requirements.
• Conduct routine inspections of guest bedrooms and public areas to ensure standards.
• Support and train the team to deliver an excellent guest experience.
• Manage guest requests, including VIP amenities, and resolve queries efficiently.
• Control linen cupboards and stock, ensuring correct product use and minimal wastage.
• Ensure lost property and discrepancy reporting procedures are followed.
• Provide a thorough handover between shifts, covering special needs or attention areas.

Skills

Supervisory experience

Attention to detail

Leadership

Organizational skills

Guest-focused

Weekend availability

Job description

Sopwell House, a luxurious 5-star Georgian country house hotel in Hertfordshire, is seeking a Housekeeping Supervisor. The role covers supervising Room Attendants, allocating rooms, conducting inspections and training the team to uphold exceptional standards.

Candidates should have supervisory housekeeping experience, a keen eye for detail, strong leadership and organisational skills, with weekend availability. This full-time position includes staff benefits and opportunities for development.