Luxury Reservations Agent – Guest Experience & Sales

Sopwell House; St Albans; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Learning & Development access

Health & wellbeing platform

Job summary

Sopwell House in Hertfordshire is seeking a confident Reservations Agent to join our luxury team. You will handle telephone and email enquiries, promote our rooms, spa, dining and exclusive packages, and convert enquiries into bookings with personalised service.

Join a busy, guest-focused team in a beautiful 5-star Georgian country house hotel and help shape the Sopwell House guest experience from first contact to final confirmation.

Qualifications

• Excellent communication skills, written and verbal, with a warm telephone manner.
• Genuine passion for luxury hospitality and guest experiences.
• Natural sales ability to identify opportunities and maximise bookings.
• Willingness to go the extra mile and work as part of a team.
• Knowledge of Oracle OPERA Cloud or similar reservations system is advantageous.

Responsibilities

• Deliver warm, polished, personalised service across telephone and email enquiries.
• Promote luxury bedrooms, Cottonmill Spa, restaurants and packages.
• Convert enquiries into bookings and maximise revenue.
• Manage reservations, confirmations, amendments and special requests with accuracy.
• Collaborate with Front Office, Spa, F&B and other departments for a seamless guest journey.

Skills

Excellent communication

Luxury hospitality

Sales aptitude

Service excellence

Oracle OPERA Cloud

Tools

Oracle OPERA Cloud

Job description

Sopwell House in Hertfordshire is seeking a confident Reservations Agent to join our luxury team. You will handle telephone and email enquiries, promote our rooms, spa, dining and exclusive packages, and convert enquiries into bookings with personalised service.

Join a busy, guest-focused team in a beautiful 5-star Georgian country house hotel and help shape the Sopwell House guest experience from first contact to final confirmation.