Assistant Front Office Leader — Five‑Star Hotel Experience

Southampton Harbour Hotel; Southampton; On-site; GBP 42,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Career progression opportunities

Hotel stay and discounts across theHar

Job summary

Southampton Harbour Hotel & Spa is seeking an Assistant Front of House Manager to oversee the Front Office team and elevate guest experiences in a luxury five‑star setting. You will lead by example, drive service standards and help shape a welcoming, seamless guest journey from arrival to departure.

The role offers exposure to boutique luxury operations, staff development, and opportunities to contribute to continuous improvement across the hotel’s front-of-house functions.

Qualifications

• Experience in Front Office leadership roles.
• Ability to lead a team and develop others.
• Passion for guest experience and five-star standards.
• Strong communication and problem-solving skills.
• Knowledge of OPERA and revenue processes.

Responsibilities

• Oversee day-to-day Front Office operations and guest check-in/out.
• Lead and develop reception team; ensure five-star service.
• Manage guest feedback and resolve issues professionally.
• Collaborate with management to maintain five-star standards.

Skills

Lead Front Office team

Guest service excellence

Communication skills

Operational leadership

Billing & revenue posting

Tools

OPERA system

Job description

Southampton Harbour Hotel & Spa is seeking an Assistant Front of House Manager to oversee the Front Office team and elevate guest experiences in a luxury five‑star setting. You will lead by example, drive service standards and help shape a welcoming, seamless guest journey from arrival to departure.

The role offers exposure to boutique luxury operations, staff development, and opportunities to contribute to continuous improvement across the hotel’s front-of-house functions.