Luxury Fragrance Account Manager – Lead & Inspire Team

LVMH; Manchester; On-site; GBP 35,000 - 55,000; Full time

Job summary

Selfridges, Manchester Exchange, is seeking an Account Manager for Acqua di Parma and Maison Francis Kurkdjian. You will act as a luxury brand ambassador, driving sales and providing personalised service to clients.

You will lead and coach the in-store team, stay informed on launches and promotional activity, and ensure service standards reflect the brands’ premium positioning. Reports to Area Manager.

Qualifications

• Results and business orientated.
• Good leadership skills.
• Adaptable, able to make decisions and solve problems.
• Self-confident and able to approach and engage with customers at ease.
• Professional, pro-active and positive.
• Excellent selling and communication skills.

Responsibilities

• Achieve account sales targets set by the Area Manager, sharing with the team in a motivational manner.
• Pro-actively sell Acqua di Parma and Maison Francis Kurkdjian products with luxury service.
• Lead and coach your team to meet or exceed sales targets and KPIs.
• Gain awareness of launches, promotions and trends; report opportunities to the Area Manager.
• Lead a team of Luxury Brand Ambassadors in-store to deliver high service levels.
• Coordinate with Retail Trainer for training and consistent customer service.
• Be knowledgeable on all products and provide fragrance recommendations.
• Initiate contact with clients and welcome them on counter and via traffic stopping.
• Ensure grooming and presentation standards align with brand guidelines.
• Manage stock replenishment, stock takes, and sales reporting.
• Handle administrative tasks related to account management.

Skills

Results oriented

Leadership

Decision making

Customer engagement

Professionalism

Sales & communication

Job description

Selfridges, Manchester Exchange, is seeking an Account Manager for Acqua di Parma and Maison Francis Kurkdjian. You will act as a luxury brand ambassador, driving sales and providing personalised service to clients.

You will lead and coach the in-store team, stay informed on launches and promotional activity, and ensure service standards reflect the brands’ premium positioning. Reports to Area Manager.