Account Manager

Maison Francis Kurkdjian; Manchester; On-site; GBP 32,000 - 44,000; Full time

Job summary

Maison Francis Kurkdjian and Acqua di Parma are seeking an Account Manager at Selfridges Manchester Exchange to lead luxury brand conversations and drive sales across both labels. You will act as brand ambassador, coach Luxury Brand Ambassadors, build personal client relationships and deliver a personalised luxury service.

You will report to the Area Manager, coordinate stock and merchandising, and ensure all counter activities align with global guidelines while achieving ambitious KPIs and

Qualifications

• Results- and business-oriented approach.
• Strong leadership skills demonstrated in retail.
• Excellent selling and communication abilities.
• Confident in approaching and engaging customers.
• Analytical and good with computers.

Responsibilities

• Achieve account sales targets set by the Area Manager and motivate the team to reach KPIs.
• Pro-actively sell Acqua di Parma and Maison Francis Kurkdjian products with luxury service standards.
• Lead and coach the team to exceed sales targets and KPI performance.
• Develop and maintain professional relationships with store management and HQ.

Skills

Leadership

Retail experience

Communication skills

Sales skills

Customer engagement

Job description

POSITION: Account Manager (Acqua di Parma and Maison Francis Kurkdjian)

LOCATION: Selfridges, Manchester Exchange

HOURS: Full-time, 37.5 hrs over 5 days

MISSON

As an Account Manager for both Acqua di Parma and Maison Francis Kurkdjian, you are a brand ambassador and an expert in fragrance and storytelling. Through your engaging style, you will actively drive and increase your business, encouraging all Luxury Brand Ambassadors to achieve their sales targets.

POSITION: Account Manager (Acqua di Parma and Maison Francis Kurkdjian)

LOCATION: Selfridges, Manchester Exchange

HOURS: Full-time, 37.5 hrs over 5 days

MISSON

As an Account Manager for both Acqua di Parma and Maison Francis Kurkdjian, you are a brand ambassador and an expert in fragrance and storytelling. Through your engaging style, you will actively drive and increase your business, encouraging all Luxury Brand Ambassadors to achieve their sales targets.

By leading and coaching your Team, you will ensure that all clients receive a personalised luxury service. Through your passion for the brand, you will always demonstrate an attitude that benefits Acqua di Parma and Maison Francis Kurkdjian.

Reports to Area Manager

Job Responsibilities

SALES

• Achieve account sales targets set by the Area Manager, sharing with the team in a motivational and achievable manner.
• Pro-actively sell Acqua di Parma and Maison Francis Kurkdjian products and provide a luxury standard of service
• Lead and coach your team to ensure the team achieve or exceed sales targets, and KPI’s
• Gain a great awareness of new launches, promotional activity, general business trends within the luxury fragrance department and potential business opportunities for Acqua di Parma and Maison Francis Kurkdjian brand. Feedback to the Area Manager on a timely basis.

SERVICE

• Leading a team of Luxury Brand Ambassadors in-store to ensure they embrace their roles with dedication, commitment, and passion providing high levels of service to customer.
• Liaise with our Retail Trainer to ensure the team participate in the relevant training courses to provide a consistent customer service aligned to global guidelines.
• Be knowledgeable on all products and be able to propose fragrance recommendations
• Initiate contact with clients and welcome them both on counter and through traffic stopping
• Ensure the standard of service is consistent with the standard of Acqua di Parma and Maison Francis Kurkdjian.

MANAGEMENT

• Develop the team to provide business continuity and people development; manage people matters. Ensure the team are educated in how to use the on-counter technology to further support the business.
• Ensuring the counters are immaculate, well-merchandised in line with merchandising guidelines and truly reflective of the brand.
• Ensure the team always adhere to the Grooming Guidelines and act in a professional, positive, and exemplary manner
• Manage efficient processes of stock replenishment, unpacking stock deliveries, stock taking, recording/summarising sales figures, stock damages, till procedures.
• Administration related to the management of the account including sales analysis.
• Ensure all operational and administrative tasks are complete and to the best of your ability

GENERAL

• Establish and maintain professional working relationships with all stakeholders including the host store management and LVMH Head Office to ensure best support to manage your counter and team.
• Adhere to all Company procedures and policies, as outlined in the employee handbook.
• Carry out any additional duties as directed by the management team.
• Talent Acquisition: Identify and interview for vacancies within the team to shortlist stage for final interview by Area Sales Manager. Provide support on Store Approval processes. Collaborate with the Area Sales Manager to conduct probationary reviews, employee appraisals and general performance feedback sessions.

Profile

Person Specification Results and business orientated Good leadership skills Strong retail experience Adaptable, able to make decisions and solve problems Self-confident and able to approach and engage with customers at ease Professional, pro-active and positive Excellent selling and communication skills Good computer and analytical skills Commercial awareness