Luxury Fragrance Account Manager

Creed; Manchester; Sur place; GBP 32 000 - 48 000; Plein temps

Résumé du poste

The House of Creed at Selfridges Trafford Centre seeks an Account Manager to oversee the fragrance division, drive sales and deliver exceptional customer experiences. You will lead Luxury Brand Ambassadors and report to the Retail Business Manager within a high-end department store environment.

The role emphasizes sales performance, clienteling, coaching, and maintaining brand prestige while ensuring top-tier service and seamless operations in-store.

Qualifications

• Previous retail sales management experience, ideally in a luxury environment.
• Proven track record in leading and managing a team.
• High levels of attention to detail.
• Experience dealing with clients/customers.
• Creative flair and problem-solving skills.
• Excellent communication skills both written and verbal.
• Proficient with MS Office (Word, Excel, Outlook, PowerPoint).

Responsabilités

• Support the Retail Business Manager in creating a luxurious customer experience which exceeds standards.
• Lead, coach and inspire the team to deliver high levels of service to customers.
• Achieve sales and KPI targets as directed by the Retail Business Manager.
• Communicate a clear brand experience across internal functions.
• Maintain standards and drive sales and profitability with the team.
• Demonstrate clienteling skills and build a loyal customer network.
• Develop a sales plan and set financial targets and KPIs.
• Review performance data with the Retail Business Manager.
• Work with the team to meet sales targets.
• Assist in stock management in line with forecasts and budgets.
• Monitor stock shrinkage and take pro-active measures.
• Stay aware of market trends and competitor activity.
• Collaborate on probationary reviews and appraisals for team.
• Develop the team for continuity and coach attendance and presence.
• Motivate and supervise with a positive leadership style.

Connaissances

Retail management

Team leadership

Detail-oriented

Customer service

Creative flair

Communication skills

MS Office

Outils

MS Office

Description du poste

The House of Creed at Selfridges Trafford Centre seeks an Account Manager to oversee the fragrance division, drive sales and deliver exceptional customer experiences. You will lead Luxury Brand Ambassadors and report to the Retail Business Manager within a high-end department store environment.

The role emphasizes sales performance, clienteling, coaching, and maintaining brand prestige while ensuring top-tier service and seamless operations in-store.