Luxury Brand Ambassador

Maison Francis Kurkdjian; Manchester; On-site; GBP 17,000 - 28,000; Part time

Job summary

Maison Francis Kurkdjian is seeking a Luxury Brand Ambassador at Selfridges Manchester Trafford. You will be the on-counter expert in fragrance, delivering luxury service while guiding clients through Maison Francis Kurkdjian products.

You will actively drive sales, nurture client relationships, and promote the brand with outstanding etiquette and product knowledge. The role focuses on achieving sales targets, educating clients on product benefits, and representing the brand with impeccable

Qualifications

• Passion for fragrance and luxury service.
• Ability to influence and inspire clients with product knowledge.
• Proactive in driving sales while delivering exceptional service.

Responsibilities

• Be an expert on fragrance and evoke emotional responses to inspire new clients.
• Provide advice and guidance for other Ambassadors and proactively sell products.
• Aim to achieve or exceed sales targets and monitor KPI performance.
• Develop personal relationships with clients to secure loyalty and repeat visits.
• Educate clients on Maison Francis Kurkdjian and proposed products.

Skills

Fragrance expertise

Sales skills

Customer service

Relationship building

Product knowledge

Job description

POSITION: Luxury Brand Ambassador

LOCATION: Selfridges, Manchester Trafford

HOURS: 22.5 hours, 3 days

MISSION

A Luxury Brand Ambassador for Maison Francis Kurkdjian is passionate about fragrance with love for the products, respect for creativity, authenticity & a focus on detail & quality. You're responsible for driving sales by achieving targets while promoting the brand and providing luxury.You will demonstrate an attitude that benefits Maison Francis Kurkdjian always.

Main Responsibilities

SALES:

• Be an expert on fragrance, able to evoke responses to inspire & gain new clients
• Provide advice & guidance for other Luxury Brand Ambassadors
• Pro-actively sell products & provide luxury service
• Be aware & achieve or exceed sales targets
• Be aware of KPI’s

KPI: To achieve sales targets

SERVICE

• Be knowledgeable on Maison Francis Kurkdjian products & be able to propose products to clients
• Demonstrate products on clients & confidently explain the benefits of each product
• Initiate contact with customers & welcome them on counter
• Identify, understand & reformulate client needs
• Develop personal relationships with clients to gain loyalty
• Educate clients on Maison Francis Kurkdjian

KPI: To receive any positive feedback and it to reflect in your KPI’s

GENERAL

• Participate in merchandise management
• Monitor stock levels, report any issues to the Account Manager
• Conduct all operational & administrative tasks
• Be accountable in your role & represent the brand
• Adhere to Company policies
• Build relationships with store management & adhere to all store policies & procedures
• Carry out any additional duties as directed by the management team

POSITION WITHIN THE TEAM

Reports to:Area Manager

CONTACTS AND RELATIONSHIPS

Internal: Area Manager, Colleagues, Head Office & LVMH HR Team

External: Cliental, Host Store Management

Profile

PERSON SPECIFICATION In order to be successful in this role, you will be: Creative; able to recreate the emotions in clients of what fragrance was designed to encapsulate Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service. Self-confident, you will be able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale. You will be able to demonstrate knowledge on the brand through excellent communication skills, be able to identify key products that would suit the customers’ needs. Immaculately groomed and presented, you will embody the elegance that customers have come to identify with the brand, Maison Francis Kurkdjian

Additional Information

Maison Francis Kurkdjian was created in 2009 following the meeting of Francis Kurkdjian, a renowned perfumer with scores of successful creations to his name, and Marc Chaya, a former associate of Ernst & Young. With a focus on deliberate and sound international expansion, Maison Francis Kurkdjian is currently present in 40 countries. Maison Francis Kurkdjian has an ever-growing portfolio consisting of women’s fragrances such as Baccarat Rouge, 540, male’s fragrances such as Amyris homme and uni sex ones like OUD satin mood.