Account Manager

Maison Francis Kurkdjian; Colchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

Maison Francis Kurkdjian Account Manager role in Fenwick, Colchester. Full-time with 37.5 hours weekly, reporting to Area Manager. You will drive sales targets, coach a team of Luxury Brand Ambassadors, and deliver exceptional luxury service aligned with brand guidelines.

You will liaise with training, maintain immaculate counters, and ensure stock, KPIs, and client engagement are managed to elevate brand presence at the Colchester counter.

Qualifications

• Strong leadership and coaching abilities.
• Extensive luxury retail experience.
• Excellent selling and communication skills.
• Professional, proactive and positive attitude.
• Good computer and analytical skills.
• Commercial awareness.

Responsibilities

• Achieve account sales targets set by the Area Manager and motivate the team.
• Pro-actively sell MFK products with luxury service.
• Lead and coach the team to meet or exceed targets.
• Monitor KPIs and leverage launches and promotions.
• Provide timely feedback to Area Manager on trends and opportunities.
• Lead Luxury Brand Ambassadors to deliver high service levels.
• Coordinate with Retail Trainer for training.
• Know MFK products and recommend fragrances.
• Initiate contact with clients on counter and via traffic stopping.
• Maintain standard of service to MFK guidelines.
• Develop the team and manage performance and stock processes.
• Keep counters immaculate and merchandised per guidelines.
• Enforce Grooming Guidelines and professional conduct.
• Oversee stock replenishment, stock taking, and sales reporting.
• Handle account administration and sales analysis.
• Complete operational tasks effectively.
• Build relationships with host store management and Head Office.
• Follow company procedures and policies.
• Carry out any additional duties as directed.
• Support on store approvals and probationary reviews.

Job description

POSITION: Maison Francis Kurkdjian Account Manager

LOCATION: Fenwick, Colchester

HOURS: Full-time, 37.5 hrs over 5 days

MISSON

As an Account Manager for Maison Francis Kurkdjian, you are a brand ambassador and an expert in fragrance and storytelling. Through your engaging style, you will actively drive and increase your business, encouraging all Luxury Brand Ambassadors to achieve their sales targets. By leading and coaching your Team, you will ensure that all clients receive a personalised luxury service. Through your passion for the brand, you will always demonstrate an attitude that benefits Maison Francis Kurkdjian.

Reports to Area Manager

Job Responsibilities

Main Responsibilities

SALES

• Achieve account sales targets set by the Area Manager, sharing with the team in a motivational and achievable manner.
• Pro-actively sell Maison Francis Kurkdjian products and provide a luxury standard of service.
• Lead and coach your team to ensure the team achieve or exceed sales targets.
• Be aware of your KPI’s.
• Gain a great awareness of new launches, promotional activity, general business trends within the luxury fragrance department and potential business opportunities for Maison Francis Kurkdjian brand. Feedback to the Area Manager on a timely basis.

SERVICE

• Leading a team of Luxury Brand Ambassadors in-store to ensure they embrace their roles with dedication, commitment, and passion providing high levels of service to customer.
• Liaise with our Retail Trainer to ensure the team participate in the relevant training courses to provide a consistent customer service aligned to global guidelines.
• Be knowledgeable on all Maison Francis Kurkdjian products and be able to propose fragrance recommendations.
• Initiate contact with clients and welcome them both on counter and through traffic stopping.
• Ensure the standard of service is consistent and of Maison Francis Kurkdjian standard.

MANAGEMENT

• Develop the team to provide business continuity and people development; manage people matters. Ensure the team are educated in how to use the on-counter technology to further support the business.
• Ensuring the counters are immaculate, well-merchandised in line with merchandising guidelines and truly reflective of the brand.
• Ensure the team always adhere to the Grooming Guidelines and act in a professional, positive, and exemplary manner.
• Manage efficient processes of stock replenishment, unpacking stock deliveries, stock taking, recording/summarising sales figures, stock damages, till procedures.
• Administration related to the management of the account including sales analysis.
• Ensure all operational and administrative tasks are complete and to the best of your ability.

GENERAL

• Establish and maintain professional working relationships with all stakeholders including the host store management and LVMH Head Office to ensure best support to manage your counter and team.
• Adhere to all Company procedures and policies, as outlined in the employee handbook.
• Carry out any additional duties as directed by the management team.
• Talent Acquisition: Identify and interview for vacancies within the team to shortlist stage for final interview by Area Sales Manager. Provide support on Store Approval processes. Collaborate with the Area Sales Manager to conduct probationary reviews, employee appraisals and general performance feedback sessions.

Profile

Person Specification Results and business orientated Good leadership skills Strong retail experience Adaptable, able to make decisions and solve problems Self-confident and able to approach and engage with customers at ease Professional, pro-active and positive Excellent selling and communication skills Good computer and analytical skills Commercial awareness

Additional Information

Maison Francis Kurkdjian was created in 2009 following the meeting of Francis Kurkdjian, a renowned perfumer with scores of successful creations to his name, and Marc Chaya, a former associate of Ernst & Young. With a focus on deliberate and sound international expansion, Maison Francis Kurkdjian is currently present in 40 countries with a desire to be the most Contemporary Luxury Fragrance Maison in the world and to share The Art of Wearing Perfume with all.