Account Manager

LVMH; Manchester; On-site; GBP 35,000 - 55,000; Full time

Job summary

Selfridges, Manchester Exchange, is seeking an Account Manager for Acqua di Parma and Maison Francis Kurkdjian. You will act as a luxury brand ambassador, driving sales and providing personalised service to clients.

You will lead and coach the in-store team, stay informed on launches and promotional activity, and ensure service standards reflect the brands’ premium positioning. Reports to Area Manager.

Qualifications

• Results and business orientated.
• Good leadership skills.
• Adaptable, able to make decisions and solve problems.
• Self-confident and able to approach and engage with customers at ease.
• Professional, pro-active and positive.
• Excellent selling and communication skills.

Responsibilities

• Achieve account sales targets set by the Area Manager, sharing with the team in a motivational manner.
• Pro-actively sell Acqua di Parma and Maison Francis Kurkdjian products with luxury service.
• Lead and coach your team to meet or exceed sales targets and KPIs.
• Gain awareness of launches, promotions and trends; report opportunities to the Area Manager.
• Lead a team of Luxury Brand Ambassadors in-store to deliver high service levels.
• Coordinate with Retail Trainer for training and consistent customer service.
• Be knowledgeable on all products and provide fragrance recommendations.
• Initiate contact with clients and welcome them on counter and via traffic stopping.
• Ensure grooming and presentation standards align with brand guidelines.
• Manage stock replenishment, stock takes, and sales reporting.
• Handle administrative tasks related to account management.

Skills

Results oriented

Leadership

Decision making

Customer engagement

Professionalism

Sales & communication

Job description

LOCATION: Selfridges, Manchester Exchange

HOURS: Full-time, 37.5 hrs over 5 days

MISSON

As an Account Manager for both Acqua di Parma and Maison Francis Kurkdjian, you are a brand ambassador and an expert in fragrance and storytelling. Through your engaging style, you will actively drive and increase your business, encouraging all Luxury Brand Ambassadors to achieve their sales targets.

By leading and coaching your Team, you will ensure that all clients receive a personalised luxury service. Through your passion for the brand, you will always demonstrate an attitude that benefits Acqua di Parma and Maison Francis Kurkdjian.

Reports to Area Manager

Job responsibilities

SALES

Achieve account sales targets set by the Area Manager, sharing with the team in a motivational and achievable manner.

Pro-actively sell Acqua di Parma and Maison Francis Kurkdjian products and provide a luxury standard of service

Lead and coach your team to ensure the team achieve or exceed sales targets, and KPI’s

Gain a great awareness of new launches, promotional activity, general business trends within the luxury fragrance department and potential business opportunities for Acqua di Parma and Maison Francis Kurkdjian brand. Feedback to the Area Manager on a timely basis.

SERVICE

Leading a team of Luxury Brand Ambassadors in-store to ensure they embrace their roles with dedication, commitment, and passion providing high levels of service to customer.

Liaise with our Retail Trainer to ensure the team participate in the relevant training courses to provide a consistent customer service aligned to global guidelines.

Be knowledgeable on all products and be able to propose fragrance recommendations

Initiate contact with clients and welcome them both on counter and through traffic stopping

Ensure the standard of service is consistent with the standard of Acqua di Parma and Maison Francis Kurkdjian.

MANAGEMENT

Develop the team to provide business continuity and people development; manage people matters. Ensure the team are educated in how to use the on-counter technology to further support the business.

Ensuring the counters are immaculate, well-merchandised in line with merchandising guidelines and truly reflective of the brand.

Ensure the team always adhere to the Grooming Guidelines and act in a professional, positive, and exemplary manner

Manage efficient processes of stock replenishment, unpacking stock deliveries, stock taking, recording/summarising sales figures, stock damages, till procedures.

Administration related to the management of the account including sales analysis.

Ensure all operational and administrative tasks are complete and to the best of your ability

GENERAL

Establish and maintain professional working relationships with all stakeholders including the host store management and LVMH Head Office to ensure best support to manage your counter and team.

Adhere to all Company procedures and policies, as outlined in the employee handbook.

Carry out any additional duties as directed by the management team.

Talent Acquisition: Identify and interview for vacancies within the team to shortlist stage for final interview by Area Sales Manager. Provide support on Store Approval processes. Collaborate with the Area Sales Manager to conduct probationary reviews, employee appraisals and general performance feedback sessions.

Profile

Person Specification

• Results and business orientated
• Good leadership skills
• Adaptable, able to make decisions and solve problems
• Self-confident and able to approach and engage with customers at ease
• Professional, pro-active and positive
• Excellent selling and communication skills

MaisonFrancis Kurkdjian was co-founded in 2009 by Francis Kurkdjian, a renowned perfumer with scores of successful creations to his name, and his long-time friend and business advisor Marc Chaya, a former partner in business advisory at Ernst & Young. The founding duo have applied their complementary talents to conceive a new territory of free expression in contemporary fragrances – sensual, generous and multi-facetted – where the perfume is naturally the hero.

The Maison is guided by precise codes: purity, sophistication, timelessness and the boldness of a reinvented classicism. Perfumer Francis Kurkdjian’s remarkable creative talent defines the unique personality of his eponymous house, wheredifferent facets of exceptional expertise come together and echo one another, providing the fundamentals on which MaisonFrancisKurkdjian has been built, shaping its singular quality. With a focus on deliberate and sound international expansion, MaisonFrancisKurkdjian is currently present in more than fifty countries.

Maison Francis Kurkdjian is committed to a long-term vision and to passing on unique savoir-faire. Since its creation, our teams and our partners have been united by meaningful values that anchor the renown of the Maison. A deep respect for creativity, a love of the product and an unwavering focus on detail and quality have always guided our choices, enabling us to bring customers exalting experiences through fragrances.