Luxury Digital Enquiries Specialist (Hybrid)

BMW Group; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive group in the UK is seeking a Digital Enquiry Executive to manage customer enquiries through various digital channels. The ideal candidate should have at least 12 months of experience in customer service or retail, with excellent communication skills and proficiency in CRM systems. The role offers a hybrid working approach with competitive employee benefits including a company car scheme and training opportunities. Closing date for applications is 9th January 2026.

Benefits

Highly competitive employee benefits package

Company car scheme

Continuous training and development

Pension scheme with contributions

25 days annual holiday plus bank holidays

Qualifications

• Minimum 12 months' experience in sales, customer service, or retail.
• Proven experience with CRM systems and proficiency in Microsoft Office.
• Outstanding communication skills in a premium environment.

Responsibilities

• Manage inbound customer enquiries through digital channels.
• Identify and pass opportunities to sales teams.
• Adhere to service level agreements regarding enquiry responses.

Skills

Communication skills

Customer service experience

Time management

Attention to detail

Tools

CRM software

Microsoft Office

Job description

A leading automotive group in the UK is seeking a Digital Enquiry Executive to manage customer enquiries through various digital channels. The ideal candidate should have at least 12 months of experience in customer service or retail, with excellent communication skills and proficiency in CRM systems. The role offers a hybrid working approach with competitive employee benefits including a company car scheme and training opportunities. Closing date for applications is 9th January 2026.