Luxury Concession Manager - Client Experience & Growth

Four Seasons Recruitment; City Of London; On-site; GBP 45,000 - 55,000; Full time

Job summary

London luxury department store is seeking an experienced Concession Manager to lead a high-end retail concession and deliver exceptional client experiences. You will drive commercial performance, manage a premium client book, and coordinate with store management to ensure flawless operations.

The role requires leadership of a fast-paced team, expertise in clienteling and VIP service, and a track record of achieving sales KPIs in luxury retail. Competitive package available, with bonus prospects.

Qualifications

• Experience leading luxury retail concessions.
• Strong track record in achieving sales targets and KPIs.
• Demonstrated ability to manage client relationships and events.

Responsibilities

• Lead concession team to meet and exceed sales targets and KPIs.
• Coach and develop team members through feedback and reviews.
• Foster a high-performance, collaborative culture across shifts.
• Manage recruitment, onboarding and ongoing development of staff.
• Oversee rotas, scheduling and daily floor coverage.

Skills

Leadership

Team management

Clienteling

VIP client handling

Sales analytics

Job description

London luxury department store is seeking an experienced Concession Manager to lead a high-end retail concession and deliver exceptional client experiences. You will drive commercial performance, manage a premium client book, and coordinate with store management to ensure flawless operations.

The role requires leadership of a fast-paced team, expertise in clienteling and VIP service, and a track record of achieving sales KPIs in luxury retail. Competitive package available, with bonus prospects.