Concession Manager

Retail Human Resources plc; Greater London; On-site; GBP 28,000 - 42,000; Full time

Job summary

Retail Human Resources plc is seeking a dynamic Concession Store Manager to lead our luxury children’s store within a premium department store. You will own the concession, drive sales, deliver an exceptional luxury retail experience and manage a small team with coaching and direction.

Ideal candidates will have luxury retail experience, strong leadership and a talent for clienteling with VIP clients. The role requires a proactive, target-driven approach and excellent communication skills to

Qualifications

• Luxury retail experience is essential.
• Children's wear experience is ideal but not mandatory.
• Strong leadership and team-management capabilities.

Responsibilities

• Deliver the highest standard of customer service and luxury experience.
• Build VIP client relationships and concierge-style service.
• Maintain CRM protocols and manage customer database.
• Train and develop the concession team for luxury service.
• Recruit, train and develop the team to deliver luxury service and performance.
• Lead, motivate, and set clear targets; manage rotas and communications.
• Conduct regular reviews and provide feedback to the team.

Skills

Luxury retail

Leadership

Communication

Target-driven

Organized

Problem solving

Children's wear experience

Job description

We are looking for a dynamic Concession Store Manager to lead our luxury children’s store in a premium department store. This is an exciting opportunity for a self-starter who thrives on taking ownership, driving sales, and delivering an exceptional luxury retail experience.

About You:

• Experience in luxury retail is essential; children’s wear experience is ideal but not mandatory.
• A self-starter with strong leadership skills who can manage the concession as if it were their own business.
• Excellent communication, presentation, and interpersonal skills.
• Target-driven, organized, and capable of problem-solving.

Key Responsibilities:

Service & Clienteling:

• Deliver the highest standard of customer service and luxury experience.
• Build and maintain relationships with VIP clients and develop a concierge-style service.
• Maintain CRM protocols and manage the customer database effectively.
• Train and develop the concession team to deliver an outstanding luxury experience.

People Management:

• Recruit, train, and develop the team to deliver luxury service and performance.
• Lead, motivate, and set clear, achievable targets.
• Manage rotas and communicate effectively with all team members and head office.
• Conduct regular reviews and provide feedback to the team.

Essential Skills & Experience:

• Previous luxury retail experience, preferably in concessions.
• Strong leadership and team management skills.
• Impeccable presentation and communication.
• Ability to motivate and influence a team.
• Target-driven, organized, and a problem-solver.
• Luxury childrenswear experience is advantageous.

This is a fantastic opportunity to take ownership of a premium concession, grow the business, and work within a luxury retail environment.

Reference: PS - 15539