Concession Store Manager

Four Seasons Recruitment; City Of London; Presencial; GBP 45.000 - 55.000; Jornada completa

Descripción de la vacante

London luxury department store is seeking an experienced Concession Manager to lead a high-end retail concession and deliver exceptional client experiences. You will drive commercial performance, manage a premium client book, and coordinate with store management to ensure flawless operations.

The role requires leadership of a fast-paced team, expertise in clienteling and VIP service, and a track record of achieving sales KPIs in luxury retail. Competitive package available, with bonus prospects.

Formación

• Experience leading luxury retail concessions.
• Strong track record in achieving sales targets and KPIs.
• Demonstrated ability to manage client relationships and events.

Responsabilidades

• Lead concession team to meet and exceed sales targets and KPIs.
• Coach and develop team members through feedback and reviews.
• Foster a high-performance, collaborative culture across shifts.
• Manage recruitment, onboarding and ongoing development of staff.
• Oversee rotas, scheduling and daily floor coverage.

Conocimientos

Leadership

Team management

Clienteling

VIP client handling

Sales analytics

Descripción del empleo

Concession Manager- Luxury WRTW brand

Department store, London

£50,000 plus bonus & Package

Our client is seeking an experienced Manager to lead one of its luxury retail concessions. This individual will be responsible for delivering an exceptional client experience, driving commercial performance, and leading a high-performing team.

The successful candidate will oversee the day-to-day running of the concession, ensuring the highest standards of service, visual presentation, operational excellence, and team development. Acting as the key liaison between the concession, store management, and the wider retail business, they will play an integral role in driving both client engagement and business success.

Key Responsibilities

Leadership & Team Management

• Lead, inspire and motivate the concession team to achieve sales targets and key performance indicators.
• Coach and develop team members through regular feedback, training and performance reviews.
• Foster a positive, collaborative and high-performance culture.
• Oversee recruitment, onboarding and ongoing development of the team.
• Manage team rotas, scheduling and daily floor coverage.

Client Experience & Clienteling

• Deliver an exceptional luxury customer experience at every touchpoint.
• Support the team in building and maintaining a strong client book through personalised outreach and relationship management.
• Confidently manage VIP clients and resolve complex customer situations with professionalism and discretion.
• Partner with internal teams to deliver client events, clienteling initiatives and exclusive in-store experiences.

Commercial Performance

• Drive sales performance by analysing key metrics including sales, conversion, average transaction value (ATV), units per transaction (UPT) and other commercial KPIs.
• Identify opportunities to maximise revenue and improve overall trading performance.
• Monitor stock levels, product performance and inventory movement, escalating any issues where appropriate.
• Ensure the successful execution of product launches, promotional activity and seasonal campaigns.

Operations & Visual Merchandising