Luxury Jewellery Concession Manager | Client Experience

Annoushka Fine Jewellery; Greater London; On-site; GBP 42,000 - 64,000; Full time

Job summary

A luxury jewellery retailer in Greater London is seeking an experienced Concession Manager to lead a high-performing team and deliver exceptional client service. This role requires proven experience in luxury retail, strong commercial acumen, and a passion for fine jewellery. Responsibilities include achieving sales targets, managing daily operations, and leading client engagement through events and consultations. The successful candidate will embody the brand's ethos while fostering a positive team culture.

Qualifications

• Proven experience as a concession or store manager in luxury retail.
• Strong commercial acumen with a successful sales track record.
• Excellent interpersonal skills to build strong relationships.

Responsibilities

• Set standards of client service excellence for unparalleled experiences.
• Lead the team to achieve sales targets and KPIs.
• Manage daily operations and maintain brand standards.

Skills

Client service excellence

Sales performance

Communication

Team leadership

Relationship building

Tools

POS systems

CRM software

Microsoft Office

Job description

A luxury jewellery retailer in Greater London is seeking an experienced Concession Manager to lead a high-performing team and deliver exceptional client service. This role requires proven experience in luxury retail, strong commercial acumen, and a passion for fine jewellery. Responsibilities include achieving sales targets, managing daily operations, and leading client engagement through events and consultations. The successful candidate will embody the brand's ethos while fostering a positive team culture.