Luxury Client Experience Specialist

LOEWE; Greater London; On-site; GBP 21,000 - 32,000; Full time

Job summary

LOEWE in London is seeking a Client Advisor to deliver exceptional, personable service while growing client relationships and contributing to store goals. You will engage with clients, share LOEWE’s brand story, maintain a welcoming environment, and collaborate with the team to drive sales and enhance the client experience.

Fluency in English is essential, with an additional language a bonus; prior experience in fashion or luxury retail helps you connect with diverse clients and build a lasting

Qualifications

• Proven experience in achieving individual goals and contributing to team results.
• Experience within a similar customer-centric role.
• A deep interest in Fashion, Art, and Culture.
• Be naturally inclusive and open minded.
• Confident, service oriented, adaptable and empathetic in style.
• Effective communication skills to build and maintain a client portfolio.
• Results driven with a commercial mindset and team spirit.
• Fluent in English; additional language is a bonus.

Responsibilities

• Achieve individual and store objectives.
• Connect with clients in an engaging way to provide an exceptional experience.
• Engage with all clients and develop long lasting relationships.
• Maintain relations with clients through regular communication via email, phone, messages, or notes.
• Master and transmit LOEWE's brand history and heritage.
• Highlight product categories through knowledge and storytelling.
• Develop and grow your client book and update client information in company tools.
• Be a team player contributing to store objectives.
• Participate in visual merchandising according to LOEWE standards.
• Maintain products in a clean, secure and organized manner; front and back of house.
• Support inventory management and back-of-house tasks.
• Follow LOEWE policies and grooming/behavior standards.

Skills

Client relationship

Sales experience

Communication skills

English fluency

Team player

Fashion interest

Job description

LOEWE in London is seeking a Client Advisor to deliver exceptional, personable service while growing client relationships and contributing to store goals. You will engage with clients, share LOEWE’s brand story, maintain a welcoming environment, and collaborate with the team to drive sales and enhance the client experience.

Fluency in English is essential, with an additional language a bonus; prior experience in fashion or luxury retail helps you connect with diverse clients and build a lasting