Luxury Client Experience Partner

LOEWE; Greater London; Sur place; GBP 26 000 - 35 000; Plein temps

Résumé du poste

LOEWE is seeking a Client Advisor in London to deliver exceptional service and build lasting client relationships. You will communicate the brand history, showcase collections through storytelling, and contribute to store goals with a client-centric approach.

The role emphasizes collaboration, visual merchandising, and inventory support, while maintaining LOEWE’s grooming and behavior standards. Fluency in English is required; extra languages are a bonus.

Qualifications

• Proven experience in achieving individual goals and contributing to team results.
• Experience within a similar customer centric role.
• A deep interest in Fashion, Art, and Culture.
• Be naturally inclusive and open minded.
• Confident, service orientated, adaptable and empathetic in style and approach.
• Effective communication skills with the sensitivities to build and maintain a client portfolio.
• Results driven with a commercial mindset without compromising on the Team Player attitude.
• Fluent in English and an additional language is a bonus.

Responsabilités

• Achieve individual and store objectives.
• Connect with clients in an engaging emotional way to provide an exceptional and memorable client experience.
• Engage with all clients and develop long lasting relationships.
• Maintain relations with clients through regular communication and connection via email, phone, messages, or personalized notes.
• Master and transmit our brand history and heritage.
• Highlight our product categories through your product knowledge and storytelling.
• Develop and grow your client book, updating client information on the relevant company tools.
• Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store.
• Actively participate in visual merchandising in accordance with LOEWE’s visual standards.
• Maintain products in an efficient, clean, secure, and organized manner; front and back of house.
• Support with inventory management and ad hoc back of house tasks.
• Follow the company’s policies and procedures including LOEWE’s standards in terms of grooming and behavior.

Connaissances

Client service

Sales

Communication

Relationship building

Brand storytelling

Fluent English

Additional language

Description du poste

LOEWE is seeking a Client Advisor in London to deliver exceptional service and build lasting client relationships. You will communicate the brand history, showcase collections through storytelling, and contribute to store goals with a client-centric approach.

The role emphasizes collaboration, visual merchandising, and inventory support, while maintaining LOEWE’s grooming and behavior standards. Fluency in English is required; extra languages are a bonus.