Luxury Client Advisor: Elevate Individual Experiences

LVMH; Greater London; On-site; GBP 27,000 - 36,000; Full time

Job summary

Loewe is seeking a Client Advisor at CASA New Bond Street in London to deliver exceptional service in a fast-paced luxury environment. You will build a memorable client experience, develop a personal client book and share Loewe’s heritage through storytelling.

Fluent English is required; an additional language is a bonus. You will collaborate with the team, participate in visual merchandising, and maintain impeccable store presentation while achieving individual and store objectives.

Responsibilities

• Achieve individual and store objectives.
• Connect with clients in an engaging emotional way to provide an exceptional and memorable client experience.
• Engage with all clients and develop long lasting relationships.
• Maintain relations with clients through regular communication and connection via email, phone, messages, or personalized notes.
• Master and transmit our brand history and heritage.
• Highlight our product categories through your product knowledge and storytelling.
• Develop and grow your client book, updating client information on the relevant company tools.
• Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store.
• Actively participate in visual merchandising in accordance with LOEWE’s visual standards.
• Maintain products in an efficient, clean, secure, and organized manner; front and back of house.
• Support with inventory management and ad hoc back of house tasks.
• Follow the company’s policies and procedures including LOEWE’s standards in terms of grooming and behavior.

Job description

Loewe is seeking a Client Advisor at CASA New Bond Street in London to deliver exceptional service in a fast-paced luxury environment. You will build a memorable client experience, develop a personal client book and share Loewe’s heritage through storytelling.

Fluent English is required; an additional language is a bonus. You will collaborate with the team, participate in visual merchandising, and maintain impeccable store presentation while achieving individual and store objectives.