Store Team Leader & Customer Experience Coach

LOEWE; Greater London; Vor Ort; GBP 26.000 - 34.000; Vollzeit

Zusammenfassung

LOEWE is seeking a Store Team Leader in Greater London to support store management and lead a dynamic team. You will actively sell, coach colleagues, and ensure service standards while maintaining brand heritage and high client satisfaction.

The role requires experience in retail, a passion for fashion and art, and the ability to develop strong client relationships. You will collaborate on inventory, visual merchandising, and day-to-day store operations.

Qualifikationen

• Experience in a similar retail role.
• A deep interest in Fashion, Art, and Culture.
• Experience working with and leading a diverse, dynamic team.
• Excellent organizational, prioritization and multitasking skills.
• Ability to lead and inspire the team to perform at their best.
• Comfortably adapts and connects with different employees and clients.
• Effective communication skills with sensitivities to build and maintain a client book.

Aufgaben

• Assist the Management with day-to-day management of the team.
• Act as the Manager on Duty in the absence of Management.
• Responsible for opening and closing the store in the absence of Management.
• Support Management with delivering training and coaching to the team.
• Be an exceptional team player consistently achieving individual and team objectives.
• Provide an exceptional customer service experience to each client; greeting, listening, assisting, advising, and exceeding their expectations.
• Exemplify and share our brand history and heritage to the team and clients.
• Highlight our product categories through your product knowledge to cross sell and upsell.
• Engage with diverse clients, always putting them at ease to develop long lasting relationships.
• Develop and grow your client book, updating client information on the relevant company tools.
• Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store.
• Actively participate in visual merchandising in accordance with LOEWE's visual standards.
• Maintain products in an efficient, clean, secure, and organized manner; front and back of house.
• Support with inventory management and ad hoc back of house tasks.
• Follow the company's policies and procedures including LOEWE's standards in terms of grooming and behavior.

Kenntnisse

Retail leadership

Customer service

Staff training

Visual merchandising

Team motivation

Fluent English

Jobbeschreibung

LOEWE is seeking a Store Team Leader in Greater London to support store management and lead a dynamic team. You will actively sell, coach colleagues, and ensure service standards while maintaining brand heritage and high client satisfaction.

The role requires experience in retail, a passion for fashion and art, and the ability to develop strong client relationships. You will collaborate on inventory, visual merchandising, and day-to-day store operations.