Luxury Retail Team Lead — Elevate Service & Sales

LVMH; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

LOEWE is seeking a Store Team Leader to support store management and lead a dynamic team in delivering excellent service. You will actively contribute to achieving personal and store goals while coaching the team in day-to-day operations.

The role requires experience in retail, a passion for fashion and culture, and the ability to motivate a diverse team. English fluency is essential, with additional languages considered a plus.

Qualifications

• Experience within a similar retail role.
• A deep interest in Fashion, Art, and Culture.
• Experience leading a diverse, dynamic team.
• Excellent organizational, prioritization and multitasking skills.
• Ability to lead and inspire the team to perform at their best.
• Comfortably adapts and connects with different employees and clients.
• Effective communication skills with the sensitivities to build and maintain a client book.
• Results driven with a commercial mindset without compromising on the Team Player attitude.

Responsibilities

• Assist the Management with day-to-day management of the team.
• Act as the Manager on Duty in the absence of Management.
• Responsible for opening and closing the store in the absence of Management.
• Support Management with delivering training and coaching to the team.
• Be an exceptional team player consistently achieving individual and team objectives.
• Provide an exceptional customer service experience to each client; greeting, listening, assisting, advising, and exceeding their expectations.
• Exemplify and share our brand history and heritage to the team and clients.
• Highlight our product categories through your product knowledge to cross sell and upsell.
• Engage with diverse clients, always putting them at ease to develop long lasting relationships.
• Develop and grow your client book, updating client information on the relevant company tools.
• Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store.
• Actively participate in visual merchandising in accordance with LOEWE’s visual standards.
• Maintain products in an efficient, clean, secure, and organized manner; front and back of house.
• Support with inventory management and ad hoc back of house tasks.
• Follow the company’s policies and procedures including LOEWE’s standards in terms of grooming and behavior.

Skills

Team Leadership

Customer Service

Communication

Multitasking

Job description

LOEWE is seeking a Store Team Leader to support store management and lead a dynamic team in delivering excellent service. You will actively contribute to achieving personal and store goals while coaching the team in day-to-day operations.

The role requires experience in retail, a passion for fashion and culture, and the ability to motivate a diverse team. English fluency is essential, with additional languages considered a plus.