Client Advisor - Loewe - Selfridges

LOEWE; Greater London; On-site; GBP 23,000 - 30,000; Full time

Job summary

LOEWE in London is seeking a Client Advisor to deliver personable, playful, and engaging client experiences while achieving individual and store objectives.

You will connect with clients, nurture relationships, and share LOEWE brand history and product storytelling. The role emphasizes teamwork, visual merchandising, and inventory support within a luxury retail environment.

Qualifications

• Proven experience in achieving individual goals and contributing to team results.
• Experience within a similar customer centric role.
• A deep interest in Fashion, Art, and Culture.

Responsibilities

• Achieve individual and store objectives.
• Connect with clients to provide an exceptional client experience.
• Engage with clients and develop long lasting relationships.
• Maintain relations with clients through regular communication.
• Master and transmit LOEWE brand history and heritage.
• Highlight product categories through knowledge and storytelling.
• Develop and grow your client book, update client information.
• Participate in visual merchandising and LOEWE standards.
• Maintain products in a clean, organized manner; front and back of house.
• Assist with inventory management and back-of-house tasks.

Skills

Client relationships

Communication skills

Team player

Visual merchandising

Brand storytelling

Inventory management

Grooming & conduct policy

English fluency

Job description

Being part of LOEWE gives you the opportunity of learning new things every day and working with people passionate about what they do, in a fast moving and ambitious company.

As Client Advisor, you will ensure that our client service expectations are exceeded in a personable, playful, and engaging way, enabling you to deliver your individual and team goals.

• Achieve individual and store objectives.
• Connect with clients in an engaging emotional way to provide an exceptional and memorable client experience.
• Engage with all clients and develop long lasting relationships.
• Maintain relations with clients through regular communication and connection via email, phone, messages, or personalized notes.
• Master and transmit our brand history and heritage.
• Highlight our product categories through your product knowledge and storytelling.
• Develop and grow your client book, updating client information on the relevant company tools.
• Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store.
• Actively participate in visual merchandising in accordance with LOEWE’s visual standards.
• Maintain products in an efficient, clean, secure, and organized manner; front and back of house.
• Support with inventory management and ad hoc back of house tasks.
• Follow the company’s policies and procedures including LOEWE’s standards in terms of grooming and behavior.

About LOEWE

Founded in Spain in 1846, LOEWE is the second-oldest luxury fashion house in the world. Since 2025, the House is under the creative direction of Jack McCollough and Lazaro Hernandez, guided by a rich artistic sensibility and an imaginative exploration of craft. This new chapter builds on core sensibilities of LOEWE: an intellectual and playful approach to fashion, the vibrant spirit of Spanish lifestyle, and unmatched leather expertise.

At LOEWE we are committed to a culture that welcomes all, regardless of gender, ethnicity, socioeconomic background and abilities, including people with disabilities of all types. Our aim is for everyone to feel valued, included, and empowered to contribute their best.

What is important for the role:

• Proven experience in achieving individual goals and contributing to team results.
• Experience within a similar customer centric role.
• A deep interest in Fashion, Art, and Culture.
• Be naturally inclusive and open minded.
• Confident, service orientated, adaptable and empathetic in style and approach.
• Effective communication skills with the sensitivities to build and maintain a client portfolio.
• Results driven with a commercial mindset without compromising on the Team Player attitude.
• Fluent in English and an additional language is a bonus.