Team Leader - Loewe - Casa London

LOEWE; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

LOEWE in London is seeking a proactive Team Leader to support Store Management in delivering exceptional service and achieve sales targets. You will motivate the team, role model best practices and manage day-to-day operations on the floor and in back-of-house.

You will train and coach staff, build a robust client book, and use product knowledge to cross-sell while upholding LOEWE’s heritage and standards in a fast-paced luxury environment.

Qualifications

• Experience within a similar retail role.
• A deep interest in Fashion, Art, and Culture.
• Experience working with and leading a diverse, dynamic team.
• Excellent organizational, prioritization and multitasking skills.
• Ability to lead and inspire the team to perform at their best.
• Fluent in English; additional language is a bonus.

Responsibilities

• Assist the Management with day-to-day management of the team.
• Act as the Manager on Duty in the absence of Management.
• Responsible for opening and closing the store in the absence of Management.
• Support Management with delivering training and coaching to the team.
• Be an exceptional team player consistently achieving individual and team objectives.
• Provide an exceptional customer service experience to each client; greeting, listening, assisting, advising, and exceeding their expectations.
• Exemplify and share our brand history and heritage to the team and clients.
• Highlight our product categories through your product knowledge to cross sell and upsell.
• Engage with diverse clients, always putting them at ease to develop long lasting relationships.
• Develop and grow your client book, updating client information on the relevant company tools.
• Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store.
• Actively participate in visual merchandising in accordance with LOEWE’s visual standards.
• Maintain products in an efficient, clean, secure, and organized manner; front and back of house.
• Support with inventory management and ad hoc back of house tasks.
• Follow the company’s policies and procedures including LOEWE’s standards in terms of grooming and behavior.

Skills

Retail leadership

Customer service

Sales

Team motivation

Visual merchandising

Communication

Organizational skills

Job description

Being part of LOEWE gives you the opportunity of learning new things every day and working with people passionate about what they do, in afast moving and ambitious company.

As Team Leader, you will support Store Management in ensuring service standards are achieved throughout the store. You will actively sell to achieve your individual goals but in addition, support floor management and leading the team in day-to-day activities. You will be a role model to the team, supporting them to achieve their individual goals and supporting the Management team in operational duties.

Your role will be:

• Assist the Management with day-to-day management of the team.
• Act as the Manager on Duty in the absence of Management.
• Responsible for opening and closing the store in the absence of Management.
• Support Management with delivering training and coaching to the team.
• Be an exceptional team player consistently achieving individual and team objectives.
• Provide an exceptional customer service experience to each client; greeting, listening, assisting, advising, and exceeding their expectations.
• Exemplify and share our brand history and heritage to the team and clients.
• Highlight our product categories through your product knowledge to cross sell and upsell.
• Engage with diverse clients, always putting them at ease to develop long lasting relationships.
• Develop and grow your client book, updating client information on the relevant company tools.
• Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store.
• Actively participate in visual merchandising in accordance with LOEWE’s visual standards.
• Maintain products in an efficient, clean, secure, and organized manner; front and back of house.
• Support with inventory management and ad hoc back of house tasks.
• Follow the company’s policies and procedures including LOEWE’s standards in terms of grooming and behavior.

About LOEWE

Created in Spain in 1846, LOEWE celebrates over 175 years as one of the world’s major luxury houses.

LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand’s belief in the importance of craft in today’s culture, its modern interpretations of historical artistic achievements and its commitment to supporting contemporary art, craft, and culture around the world.

What is important for the role:

• Experience within a similar retail role.
• A deep interest in Fashion, Art, and Culture.
• Experience working with and leading a diverse, dynamic team.
• Excellent organizational, prioritization and multitasking skills.
• Ability to lead and inspire the team to perform at their best.
• Comfortably adapts and connects with different employees and clients.
• Effective communication skills with the sensitivities to build and maintain a client book.
• Results driven with a commercial mindset without compromising on the Team Player attitude.
• Flexible, adaptable, and collaborative approach to work.
• Fluent in English and additional language is a bonus.