Client Advisor - Loewe - Casa New Bond Street

LOEWE; Greater London; On-site; GBP 21,000 - 32,000; Full time

Job summary

LOEWE in London is seeking a Client Advisor to deliver exceptional, personable service while growing client relationships and contributing to store goals. You will engage with clients, share LOEWE’s brand story, maintain a welcoming environment, and collaborate with the team to drive sales and enhance the client experience.

Fluency in English is essential, with an additional language a bonus; prior experience in fashion or luxury retail helps you connect with diverse clients and build a lasting

Qualifications

• Proven experience in achieving individual goals and contributing to team results.
• Experience within a similar customer-centric role.
• A deep interest in Fashion, Art, and Culture.
• Be naturally inclusive and open minded.
• Confident, service oriented, adaptable and empathetic in style.
• Effective communication skills to build and maintain a client portfolio.
• Results driven with a commercial mindset and team spirit.
• Fluent in English; additional language is a bonus.

Responsibilities

• Achieve individual and store objectives.
• Connect with clients in an engaging way to provide an exceptional experience.
• Engage with all clients and develop long lasting relationships.
• Maintain relations with clients through regular communication via email, phone, messages, or notes.
• Master and transmit LOEWE's brand history and heritage.
• Highlight product categories through knowledge and storytelling.
• Develop and grow your client book and update client information in company tools.
• Be a team player contributing to store objectives.
• Participate in visual merchandising according to LOEWE standards.
• Maintain products in a clean, secure and organized manner; front and back of house.
• Support inventory management and back-of-house tasks.
• Follow LOEWE policies and grooming/behavior standards.

Skills

Client relationship

Sales experience

Communication skills

English fluency

Team player

Fashion interest

Job description

Being part of LOEWE gives you the opportunity of learning new things every day and working with people passionate about what they do, in a fast moving and ambitious company.

As Client Advisor, you will ensure that our client service expectations are exceeded in a personable, playful, and engaging way, enabling you to deliver your individual and team goals.

Your role will be to:

• Achieve individual and store objectives.
• Connect with clients in an engaging emotional way to provide an exceptional and memorable client experience.
• Engage with all clients and develop long lasting relationships.
• Maintain relations with clients through regular communication and connection via email, phone, messages, or personalized notes.
• Master and transmit our brand history and heritage.
• Highlight our product categories through your product knowledge and storytelling.
• Develop and grow your client book, updating client information on the relevant company tools.
• Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store.
• Actively participate in visual merchandising in accordance with LOEWE’s visual standards.
• Maintain products in an efficient, clean, secure, and organized manner; front and back of house.
• Support with inventory management and ad hoc back of house tasks.
• Follow the company’s policies and procedures including LOEWE’s standards in terms of grooming and behavior.

About LOEWE

Founded in Spain in 1846, LOEWE is the second-oldest luxury fashion house in the world. Since 2025, the House is under the creative direction of Jack McCollough and Lazaro Hernandez, guided by a rich artistic sensibility and an imaginative exploration of craft. This new chapter builds on core sensibilities of LOEWE: an intellectual and playful approach to fashion, the vibrant spirit of Spanish lifestyle, and unmatched leather expertise.

At LOEWE we are committed to a culture that welcomes all, regardless of gender, ethnicity, socioeconomic background and abilities, including people with disabilities of all types. Our aim is for everyone to feel valued, included, and empowered to contribute their best.

What is important for the role:

• Proven experience in achieving individual goals and contributing to team results.
• Experience within a similar customer centric role.
• A deep interest in Fashion, Art, and Culture.
• Be naturally inclusive and open minded.
• Confident, service orientated, adaptable and empathetic in style and approach.
• Effective communication skills with the sensitivities to build and maintain a client portfolio.
• Results driven with a commercial mindset without compromising on the Team Player attitude.
• Fluent in English and an additional language is a bonus.