Luxury Client Experience Specialist

LVMH; Greater London; Vor Ort; GBP 22.000 - 29.000; Vollzeit

Zusammenfassung

LOEWE is seeking a Client Advisor in London to exceed client service expectations with a personable, playful, and engaging approach. You will deliver individual and team goals while building long-lasting client relationships and sharing brand heritage through storytelling.

The role requires proven sales and customer-centric experience, a passion for fashion and culture, and strong communication. English fluency is essential; additional languages are a plus.

Qualifikationen

• Proven experience in achieving individual goals and contributing to team results.
• Experience within a similar customer centric role.
• A deep interest in Fashion, Art, and Culture.
• Be naturally inclusive and open minded.
• Confident, service orientated, adaptable and empathetic in style and approach.
• Effective communication skills with the sensitivities to build and maintain a client portfolio.
• Results driven with a commercial mindset without compromising on the Team Player attitude.
• Fluent in English and an additional language is a bonus.

Aufgaben

• Achieve individual and store objectives.
• Connect with clients in an engaging emotional way to provide an exceptional and memorable client experience.
• Engage with all clients and develop long lasting relationships.
• Maintain relations with clients through regular communication and connection via email, phone, messages, or personalized notes.
• Master and transmit our brand history and heritage.
• Highlight our product categories through your product knowledge and storytelling.
• Develop and grow your client book, updating client information on the relevant company tools.
• Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store.
• Actively participate in visual merchandising in accordance with LOEWE’s visual standards.
• Maintain products in an efficient, clean, secure, and organized manner; front and back of house.
• Support with inventory management and ad hoc back of house tasks.
• Follow the company’s policies and procedures including LOEWE’s standards in terms of grooming and behavior.

Kenntnisse

Goal achievement

Customer-centric

Fashion interest

Inclusive mindset

Confident service

Communication

Results driven

Team player

Fluent English

Jobbeschreibung

LOEWE is seeking a Client Advisor in London to exceed client service expectations with a personable, playful, and engaging approach. You will deliver individual and team goals while building long-lasting client relationships and sharing brand heritage through storytelling.

The role requires proven sales and customer-centric experience, a passion for fashion and culture, and strong communication. English fluency is essential; additional languages are a plus.