Luxury Client Experience Host

The Watches of Switzerland Group; Birmingham; On-site; GBP 19,000 - 24,000; Full time

Benefits offered by this job

Holiday Purchase Scheme

24/7 Employee Assistance Programme

24/7 Virtual GP service

Share Save Scheme

Enjoy your Birthday Off

Free Wellbeing Tools

Generous Discount Scheme

Enhanced Maternity Pay

Job summary

The Watches of Switzerland Group is seeking a Client Experience Host in Birmingham. You will support Sales Consultants and the broader store team, ensuring every client enjoys an exceptional and memorable experience.

The role combines hands-on customer service on the shop floor with essential back-office administrative duties. You will use excellent communication to engage with clients from entry, creating a personal luxury experience that goes beyond expectations, while contributing to a

Qualifications

• Experience in hospitality or luxury retail.
• Strong communication and interpersonal skills.
• Ability to build rapport with clients and understand exceptional service.

Responsibilities

• Support Sales Consultants and store team to deliver an exceptional client experience.
• Spend significant time on the shop floor and handle back-office administration.
• Engage with clients from arrival to create a personal, luxurious experience.

Skills

Communication skills

Hospitality experience

Luxury retail experience

Rapport building

Customer experience

Teamwork

Organisational skills

Job description

The Watches of Switzerland Group is seeking a Client Experience Host in Birmingham. You will support Sales Consultants and the broader store team, ensuring every client enjoys an exceptional and memorable experience.

The role combines hands-on customer service on the shop floor with essential back-office administrative duties. You will use excellent communication to engage with clients from entry, creating a personal luxury experience that goes beyond expectations, while contributing to a