Luxury Client Experience Host

Goldsmiths; Birmingham; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Holiday Purchase Scheme

24/7 Employee Assistance Programme

24/7 Virtual GP service

Share Save Scheme

Enjoy your Birthday Off

Free Wellbeing Tools

Generous Discount Scheme

Enhanced Maternity Pay

Job summary

Goldsmiths in Birmingham is seeking a Client Experience Host to support Sales Consultants and the store team, delivering an exceptional and memorable luxury client experience on the shop floor and in back-office tasks.

The role emphasizes outstanding communication, hospitality flair, and the ability to build rapport with clients; you will work as part of a high-performing team within Watches of Switzerland Group, with a generous benefits package.

Qualifications

• Exceptional communication and interpersonal skills.
• Experience within hospitality or luxury retail.
• Ability to build rapport and long-lasting relationships with clients.
• A great understanding of what an exceptional customer experience looks like.
• Experience of working within a high performing team.
• Excellent organisational skills.

Responsibilities

• Support sales consultants to ensure all clients receive an exceptional and memorable experience.
• Spend time on the shop floor and perform administrative duties in the back office.

Skills

Exceptional communication

Interpersonal skills

Hospitality experience

Luxury retail experience

Customer relationship

Organisational skills

Job description

Goldsmiths in Birmingham is seeking a Client Experience Host to support Sales Consultants and the store team, delivering an exceptional and memorable luxury client experience on the shop floor and in back-office tasks.

The role emphasizes outstanding communication, hospitality flair, and the ability to build rapport with clients; you will work as part of a high-performing team within Watches of Switzerland Group, with a generous benefits package.