Luxury Client Advisor – Leather Goods & Accessories

LVMH; Greater London; Hybride; GBP 26 000 - 38 000; Plein temps

Résumé du poste

FENDI London Selfridges is seeking a Client Advisor to deliver an extraordinary luxury experience to clients, driving upsell across all product categories and maintaining flagship standards. You will manage client relationships using CRM tools, set one-on-one appointments, and ensure seamless store operations, stock control and visual merchandising in line with FENDI/LVMH guidelines.

The ideal candidate holds at least 3 years in luxury fashion retail, excellent English, strong selling and

Qualifications

• Minimum 3 years’ experience in Retail Fashion, luxury sale preferred.
• Strong selling and communication skills are essential.
• Fluent English; second language is a plus.
• Bachelor’s Degree or equivalent preferred.

Responsabilités

• Engage in upselling and cross-selling across all product categories.
• Monitor sales and KPI targets with guidance from store leadership.
• Provide feedback on products, especially newly launched items.
• Strengthen customer relations and nurture FENDI customer base via CRM tools.
• Implement CRM campaigns and set up one-on-one appointments.
• Maintain customer service quality with a professional, personal touch.
• Perform store duties as assigned and operate the sales management system.
• Maintain inventory accuracy and support stock takes.
• Ensure visual merchandising and store cleanliness per guidelines.

Connaissances

Fluent English

Strong selling

Communication skills

Fashion/luxury knowledge

Professional image

Formation

Bachelor’s Degree or equivalent

Outils

CRM tools

Retail management system

Description du poste

FENDI London Selfridges is seeking a Client Advisor to deliver an extraordinary luxury experience to clients, driving upsell across all product categories and maintaining flagship standards. You will manage client relationships using CRM tools, set one-on-one appointments, and ensure seamless store operations, stock control and visual merchandising in line with FENDI/LVMH guidelines.

The ideal candidate holds at least 3 years in luxury fashion retail, excellent English, strong selling and