Senior or Client Advisor lg&Acc [Fendi Manchester]

FENDI; Manchester; On-site; GBP 26,000 - 38,000; Full time

Job summary

FENDI in Manchester is seeking a passionate Ambassador to deliver an extraordinary luxury experience to every client. You will engage in upselling, cross selling and maintain high standards of service across all product categories.

In this role you will strengthen client relations using our CRM tools, manage store operations, stock and merchandising, and collaborate with management to meet performance targets. Fluency in English is required and a second language is a plus.

Qualifications

• Minimum 3 years’ experience in Retail Fashion, with at least 1 year in luxury sales.
• Bachelor’s degree or equivalent preferred.
• High personal image standards and strong selling/communication skills.
• Excellent relationships skills, self-reliant, friendly and patient.
• Organizational, professional, confident, and customer-service oriented.
• Fluent English; second language a plus.

Responsibilities

• Upsell, cross-sell and drive sales across product categories.
• Manage client relationships and CRM campaigns.
• Operate the sales management system for stock, payments and CRM data.
• Maintain inventory accuracy and support stock takes.
• Keep the store visually merchandising and clean.
• Perform duties as assigned by management.

Skills

Sales skills

Customer service

Communication

English fluency

Product knowledge

CRM experience

Stock management

Visual merchandising

Education

Bachelor’s degree or equivalent

Tools

CRM system

Retail management system

Job description

MISSION STATEMENT

As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.

MAIN ROLE & RESPONSIBILITIES

Sales Performance

• Engage in upselling, cross selling and multiple selling for all product categories;
• Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
• Provide customer feedback on products, especially newly launched products.

Client Management

• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
• Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.

Store Operations

• Perform store duties as assigned by team leaders and management;
• Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.

Stock Management

• Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance);
• Support during Store stock take and cycle-counts.

Store Maintenance

• Maintain proper visual merchandising according to company guidelines;
  Maintain a safe and clean store environment and implement daily housekeeping duties;
• You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.

Minimum 3 years’ experience in Retail Fashion industry with at least 1 in Luxury Sale;
Bachelor’s Degree or equivalent is preferred;
Manages his/ her image standards on a high level;
Strong selling and communication skills are necessary;
Excellent relationships skills, self-reliant, friendly and patient;
Organization, professionalism, self-confidence;
Strong customer service skills;
Computer skills and Retail management system knowledge;
Goal oriented approach, multitasking;
Strong knowledge and/or interest for fashion/luxury industry;
Fluent English, knowledge of second language is a plus.