Luxury Client Advisor - In-Store Experience & Aftercare

LVMH Group; Manchester; On-site; GBP 25,000 - 42,000; Full time

Job summary

RIMOWA is opening its first Manchester Exchange store and seeks passionate Client Advisors. You will deliver luxury, personalised service, advising international clients in Italian and English, with potential for additional languages.

You’ll guide customers from consultation to sales and after-sales support, building lasting relationships. Experience in luxury retail is preferred, with a strong focus on delivering an exceptional client experience and maintaining high standards of product

Qualifications

• Experience in luxury retail and delivering high-end client service.
• Fluent in Italian and English; additional languages a plus.

Responsibilities

• Provide first-class consultations and personalised service to international clients.
• Drive sales and build strong client relationships from consultation to post-sale support.
• Support after-sales topics and coordinate with the repair team when needed.
• Aim to meet or exceed CRM and sales targets through excellent customer care.

Skills

Luxury retail

Italian language

English language

Customer service

Job description

RIMOWA is opening its first Manchester Exchange store and seeks passionate Client Advisors. You will deliver luxury, personalised service, advising international clients in Italian and English, with potential for additional languages.

You’ll guide customers from consultation to sales and after-sales support, building lasting relationships. Experience in luxury retail is preferred, with a strong focus on delivering an exceptional client experience and maintaining high standards of product