Hybrid Stockist/Client Advisor (m/f/d) - Manchester Exchange

Rimowa GmbH; Manchester; On-site; GBP 22,000 - 34,000; Full time

Job summary

RIMOWA invites you to join our first-ever UK store in Manchester. As a dual Client Advisor and Stockist, you will deliver first-class luxury service, advise on products, and contribute to memorable experiences for discerning customers.

With fluent English and a passion for luxury goods, you’ll maintain impeccable store standards, assist with stock, and support the team in delivering exceptional client journeys.

Qualifications

• Fluent English required for international clientele.
• Experience in luxury retail is a plus.
• Strong client service and sales skills in a premium environment.

Responsibilities

• Provide outstanding client service as Client Advisor.
• Assist with stock management and store organisation as Stockist.
• Support CRM and after-sales follow-up with customers.
• Ensure high standards of presentation and product knowledge.

Skills

Fluent English

Luxury retail experience

Job description

Position

Welcome to RIMOWA, the brand redefining travel since 1898. For more than 125 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation. At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime.

Position

Welcome to RIMOWA, the brand redefining travel since 1898. For more than 125 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation. At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime.

Join us to begin yours!

We are currently building the team that will lead the opening of our first-ever store in Selfridges Exchange in Manchester, and we are looking for a versatile talent to join us in a dual role as both Client Advisor and Stockist.

Job Responsibilities

YOUR MISSION - Client Advisor

Outgoing, customer-focused, and with an intuitive sense for Luxury: as the newest RIMOWA member, you'll strengthen our customer relationships and continue to build them through first-class consultations.

With individual CRM goals and extensive product and repair training, you shine in all customer interactions, from consultation to sales to small on-site repairs.

The connection to our customers doesn't end when they leave the store; as an after-sales professional, you'll remain a point of contact for all after-sales topics.

A travel companion for life - our iconic products are manufactured to the highest quality standards, a demand we also place on our repairs. You will be responsible for first-class processing, from acceptance through communication with the responsible technical team to return to our customers.

YOUR MISSION - Stockist

Ensure that the RIMOWA stock in the store is organised, accessible and always up to date.

Support the store manager and the team in the efficient organisation of the store.

If required, organise the dispatch of goods to customers and/or the head office.

Receive, check, label and store goods in the warehouse.

Be responsible for taking stock and maintaining the merchandise management system, liaising with the head office, and be responsible for checking and resolving discrepancies.

Profile

Your Experience And Skills

We are looking forward to the experience acquired in the luxury sector, but we also welcome you as a new starter in our team.

To advise our international customers, you speak fluent English; ideally, you have additional language skills.

You are passionate about selling luxury products and providing the best client experience to our customers.

You are organised, structured, and a team player.

Additional Information

Celebrating our inclusive and diverse culture is core to RIMOWA’s DNA. We know that for our business to thrive, we depend on having diverse talent with a range of backgrounds, skills, and capabilities in each of the countries in which we operate, and on reflecting our broad consumer base. We view diversity as one of the key enablers that help our business to grow.