Client Advisor (m/f/d) - Manchester Exchange

LVMH; Manchester; Hybrid; GBP 25,000 - 38,000; Full time

Job summary

RIMOWA is opening its first Manchester Exchange store and seeks a passionate Client Advisor. You will deliver luxury customer experiences, guide clients through product consultations, and manage after-sales support, including repairs coordination.

Your role emphasizes excellence in service and building lasting relationships with international customers. Fluency in Italian and English is required; additional languages are a plus.

Qualifications

• Experience in luxury sector preferred.
• Fluency in Italian and English; additional languages welcomed.

Responsibilities

• Strengthen customer relationships through first-class consultations.
• Shine in all customer interactions from consultation to sales and on-site repairs.
• Serve as after-sales contact for topics and returns.
• Coordinate with technical team to ensure timely return of repaired items to customers.

Skills

Italian

English

Job description

Welcome to RIMOWA, the brand redefining travel since 1898. For more than 125 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation. At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime.

Join us to begin yours!

We are currently building the team that will lead the opening of our first-ever store in Manchester Exchange, and we are looking for passionate Client Advisors to join us.

Job responsibilities

YOUR MISSION

Outgoing, customer-focused, and with an intuitive sense for Luxury: as the newest RIMOWA member, you'll strengthen our customer relationships and continue to build them through first-class consultations.

With individual CRM goals and extensive product and repair training, you shine in all customer interactions, from consultation to sales to small on-site repairs.

The connection to our customers doesn't end when they leave the store; as an after-sales professional, you'll remain a point of contact for all after-sales topics.

A travel companion for life - our iconic products are manufactured to the highest quality standards, a demand we also place on our repairs. You will be responsible for first-class processing, from acceptance through communication with the responsible technical team to return to our customers.

Profile

YOUR EXPERIENCE AND SKILLS

We are looking forward to your experience acquired in the luxury sector, but we also welcome you as a new starter in our team.

To advise our international customers, you speak fluent Italian and English; ideally, you have additional language skills.

The customer experience is important to you - you are passionate about selling luxury products and providing the best client experience to our customers.

Additional information

Celebrating our inclusive and diverse culture is core to RIMOWA’s DNA. We know that for our business to thrive, we depend on having diverse talent with a range of backgrounds, skills, and capabilities in each of the countries in which we operate, and on reflecting our broad consumer base. We view diversity as one of the key enablers that help our business to grow.

It is not only the ambition to craft exceptional luggage but also the courage to question the status quo that lies at the heart of everything RIMOWA does. Since its founding by Paul Morszeck in 1898, RIMOWA has cultivated the pioneering spirit that is evident in every suitcase built. Inheriting his father’s visionary approach, it was Richard Morszeck who – inspired by the early days of aviation – discovered grooved aluminium as the ideal lightweight material for RIMOWA suitcases. A design classic was born. With the same ingenuity and courage as his father and grandfather, third generation owner Dieter Morszeck paved the way for RIMOWA’s global success. Thanks to his focus on state-of-the-art technology, uncompromising quality and timeless design, RIMOWA suitcases have become the global companion of choice for a sophisticated clientele. Today, with 3,000 employees worldwide, RIMOWA continues to combine craftmanship with precision technology and a commitment to courageous innovation, staying true to its heritage in today’s ever-changing world.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.