Luxury Client Advisor – Italian & English

Rimowa GmbH; Manchester; On-site; GBP 21,000 - 30,000; Full time

Job summary

RIMOWA is opening its first Manchester Exchange store and seeks Client Advisors to deliver exceptional luxury service. You will consult with international clients, provide sales support, and handle after-sales inquiries while upholding the brand’s standards of quality and craftsmanship.

Fluency in Italian and English is required; additional languages are a plus. You’ll join a team focused on delivering the best client experience in a premium retail environment.

Qualifications

• Experience in luxury sector preferred.
• Fluent Italian and English; additional languages welcomed.
• Strong clienteling and high-end service mindset.

Responsibilities

• Advise international customers with a luxury-first approach.
• Conduct consultations and sales with on-site after-sales support and repairs as needed.
• Maintain CRM records and nurture after-sales connections with clients.

Skills

Luxury retail experience

Customer service

Fluent Italian

Fluent English

Additional language(s)

Job description

RIMOWA is opening its first Manchester Exchange store and seeks Client Advisors to deliver exceptional luxury service. You will consult with international clients, provide sales support, and handle after-sales inquiries while upholding the brand’s standards of quality and craftsmanship.

Fluency in Italian and English is required; additional languages are a plus. You’ll join a team focused on delivering the best client experience in a premium retail environment.