Client Advisor (M/F/D) - Manchester Exchange

Rimowa GmbH; Manchester; On-site; GBP 21,000 - 30,000; Full time

Job summary

RIMOWA is opening its first Manchester Exchange store and seeks Client Advisors to deliver exceptional luxury service. You will consult with international clients, provide sales support, and handle after-sales inquiries while upholding the brand’s standards of quality and craftsmanship.

Fluency in Italian and English is required; additional languages are a plus. You’ll join a team focused on delivering the best client experience in a premium retail environment.

Qualifications

• Experience in luxury sector preferred.
• Fluent Italian and English; additional languages welcomed.
• Strong clienteling and high-end service mindset.

Responsibilities

• Advise international customers with a luxury-first approach.
• Conduct consultations and sales with on-site after-sales support and repairs as needed.
• Maintain CRM records and nurture after-sales connections with clients.

Skills

Luxury retail experience

Customer service

Fluent Italian

Fluent English

Additional language(s)

Job description

Welcome to RIMOWA, the brand redefining travel since 1898. For more than 125 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation. At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime.

Join us to begin yours!

We are currently building the team that will lead the opening of our first-ever store in Manchester Exchange, and we are looking for passionate Client Advisors to join us.

YOUR MISSION

Outgoing, customer-focused, and with an intuitive sense for Luxury: as the newest RIMOWA member, you'll strengthen our customer relationships and continue to build them through first-class consultations.

With individual CRM goals and extensive product and repair training, you shine in all customer interactions, from consultation to sales to small on-site repairs.

The connection to our customers doesn't end when they leave the store; as an after-sales professional, you'll remain a point of contact for all after-sales topics.

A travel companion for life - our iconic products are manufactured to the highest quality standards, a demand we also place on our repairs. You will be responsible for first-class processing, from acceptance through communication with the responsible technical team to return to our customers.

Celebrating our inclusive and diverse culture is core to RIMOWA’s DNA. We know that for our business to thrive, we depend on having diverse talent with a range of backgrounds, skills, and capabilities in each of the countries in which we operate, and on reflecting our broad consumer base. We view diversity as one of the key enablers that help our business to grow.

YOUR EXPERIENCE AND SKILLS

We are looking forward to your experience acquired in the luxury sector, but we also welcome you as a new starter in our team.

To advise our international customers, you speak fluent Italian and English; ideally, you have additional language skills.

The customer experience is important to you - you are passionate about selling luxury products and providing the_best client experience to our customers.