Luxury Client Advisor & Travel Concierge

LVMH; Manchester; Hybrid; GBP 25,000 - 38,000; Full time

Job summary

RIMOWA is opening its first Manchester Exchange store and seeks a passionate Client Advisor. You will deliver luxury customer experiences, guide clients through product consultations, and manage after-sales support, including repairs coordination.

Your role emphasizes excellence in service and building lasting relationships with international customers. Fluency in Italian and English is required; additional languages are a plus.

Qualifications

• Experience in luxury sector preferred.
• Fluency in Italian and English; additional languages welcomed.

Responsibilities

• Strengthen customer relationships through first-class consultations.
• Shine in all customer interactions from consultation to sales and on-site repairs.
• Serve as after-sales contact for topics and returns.
• Coordinate with technical team to ensure timely return of repaired items to customers.

Skills

Italian

English

Job description

RIMOWA is opening its first Manchester Exchange store and seeks a passionate Client Advisor. You will deliver luxury customer experiences, guide clients through product consultations, and manage after-sales support, including repairs coordination.

Your role emphasizes excellence in service and building lasting relationships with international customers. Fluency in Italian and English is required; additional languages are a plus.