Luxury Client Advisor: Elite Clienteling & Sales

LVMH Group; Greater London; On-site; GBP 30,000 - 42,000; Full time

Job summary

Loro Piana, a premier Italian luxury Maison within the LVMH group, seeks a Senior Client Advisor in Greater London. You will deliver exceptional client experiences, build lasting relationships, and drive both personal and store performance through consultative selling in a luxury environment.

You will communicate brand heritage, maintain client profiles, and collaborate with the team to ensure best-in-class service and presentation across the store.

Qualifications

• Proven experience in a similar retail environment.
• Client-centric mindset with a passion for exceeding expectations.
• Proven track record of achieving individual targets and contributing to team results.
• Confident, service-oriented and adaptable in client interactions.
• Strong commercial mindset with collaborative spirit.

Responsibilities

• Consistently achieve individual and team objectives, driving sales results.
• Deliver exceptional client experiences by greeting, listening, advising, and exceeding expectations.
• Share brand history and heritage with clients.
• Cross- and upsell using expert product knowledge.
• Build long-lasting client relationships through ongoing communication.
• Maintain client profiles in company systems and grow your book.
• Collaborate with store team and support Visual Merchandising per guidelines.
• Maintain pristine product presentation and inventory accuracy.
• Mentor new joiners and support management in team development.

Skills

Client-centric mindset

Sales targets

Exceptional communication

Relationship building

Team collaboration

Job description

Loro Piana, a premier Italian luxury Maison within the LVMH group, seeks a Senior Client Advisor in Greater London. You will deliver exceptional client experiences, build lasting relationships, and drive both personal and store performance through consultative selling in a luxury environment.

You will communicate brand heritage, maintain client profiles, and collaborate with the team to ensure best-in-class service and presentation across the store.