Senior Luxury Client Advisor: Elevate Experiences

BULGARI; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Loro Piana in London seeks a Senior Client Advisor to consistently exceed client expectations through a personable approach, driving both individual and team success. You will greet, listen to, and advise clients, sharing our brand heritage while cross- and upselling using expert product knowledge.

Strong clienteling and relationship-building are essential to grow a premium client book. Fluency in English and a passion for luxury retail complete the profile, with a collaborative mindset and

Qualifications

• Proven experience in a similar retail environment.
• Client-centric mindset with a passion for exceeding expectations.
• Proven track record of achieving individual targets and contributing to team results.
• Confident, service-oriented and empathetic approach with clients and colleagues.

Responsibilities

• Greet, listen to and assist clients to deliver an exceptional in-store experience.
• Cross-sell and upsell by showcasing knowledge of product categories.
• Build and nurture a growing client book with accurate profiles in company systems.
• Demonstrate leadership in clienteling and contribute to store-wide objectives.
• Maintain pristine product presentation and monitor inventory as needed.
• Collaborate with team to support management and mentor new joiners.

Skills

Client-centric mindset

Target achievement

Excellent communication

Team collaboration

Luxury retail experience

Fluent in English

Tools

CRM systems

Job description

Loro Piana in London seeks a Senior Client Advisor to consistently exceed client expectations through a personable approach, driving both individual and team success. You will greet, listen to, and advise clients, sharing our brand heritage while cross- and upselling using expert product knowledge.

Strong clienteling and relationship-building are essential to grow a premium client book. Fluency in English and a passion for luxury retail complete the profile, with a collaborative mindset and