Luxury Client Advisor — Craft Unforgettable Experiences

LVMH Group; Greater London; On-site; GBP 22,000 - 30,000; Full time

Job summary

Loro Piana, an Italian luxury Maison and a proud member of the LVMH Group, is seeking a Client Advisor for its London store. You will deliver a personalised, unforgettable experience and help grow the client book through expert product knowledge and storytelling.

You will engage with clients in English, exceed store targets, and collaborate with the team to maintain pristine visual presentation, exceptional service, and a premium brand experience.

Qualifications

• Proven experience in a similar retail environment.
• Client-centric mindset with a passion for consistently exceeding expectations.
• Proven track record of achieving individual targets and contributing to collective team results.
• Confident, service-oriented, adaptable, and empathetic in your approach to clients and team members.
• Strong commercial mindset with the ability to achieve performance goals while maintaining a collaborative team spirit.
• Exceptional communication and interpersonal skills, with a proven ability to build and nurture a client portfolio.
• Flexible, agile, and creative in your approach, with a naturally inclusive and open-minded mindset.
• Deeply passionate and knowledgeable about our products and the luxury industry.
• Committed team player with a strong collaborative approach across key stakeholders.
• Fluent in English (spoken and written); proficiency in additional languages is a plus.

Responsibilities

• Achieve individual and store objectives.
• Engage and connect with clients on an emotional level to deliver an exceptional, tailored, and unforgettable experience
• Cultivate meaningful, long-lasting client relationships through proactive engagement.
• Maintain ongoing client relationships through regular communication and connection via email, phone, messages, etc.
• Develop and grow your client book, maintaining accurate client profiles using company systems.
• Deeply understand and confidently share our brand history and heritage.
• Showcase our product categories through expert knowledge and compelling storytelling.
• Act as a collaborative team member, actively contributing to store-wide activities and shared objectives.
• Support with Visual Merchandising in accordance with Loro Piana guidelines.
• Maintain pristine product presentation and organization across both front and back-of-house areas.
• Support with inventory management and ad hoc back of house tasks.
• Follow the company’s policies and procedures including Loro Piana’s standards in terms of grooming and behaviour.

Skills

Retail experience

Client-focused

Target driven

Communication skills

English fluency

Tools

CRM software

POS systems

Job description

Loro Piana, an Italian luxury Maison and a proud member of the LVMH Group, is seeking a Client Advisor for its London store. You will deliver a personalised, unforgettable experience and help grow the client book through expert product knowledge and storytelling.

You will engage with clients in English, exceed store targets, and collaborate with the team to maintain pristine visual presentation, exceptional service, and a premium brand experience.