Luxury Client Advisor: Elevate Elite Customer Experiences

LORO PIANA; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Loro Piana is seeking a Client Advisor in London to deliver exceptional service and grow the brand's client book. You will engage clients with tailored experiences and deepen relationships, driving both personal and store success.

You will maintain client profiles, share brand heritage, and collaborate with the team on store initiatives while upholding grooming standards and product presentation.

Qualifications

• Proven experience in a similar retail environment.
• Client-centric mindset with a passion for exceeding expectations.
• Proven track record of achieving individual targets and contributing to team results.
• Confident, service-oriented, adaptable, and empathetic in your approach.
• Strong commercial mindset with ability to achieve goals while working with the team.
• Exceptional communication and interpersonal skills, capable of building a client portfolio.
• Flexible, agile, inclusive, and open-minded in approach.
• Deeply passionate and knowledgeable about our products and the luxury industry.
• Committed team player with strong collaboration across stakeholders.
• Fluent in English (spoken and written); proficiency in additional languages is a plus.

Responsibilities

• Achieve individual and store objectives.
• Engage with clients to deliver tailored, memorable experiences.
• Cultivate long-lasting client relationships through proactive engagement.
• Maintain ongoing client relationships via email, phone, and messages.
• Develop and grow your client book with accurate profiles in company systems.
• Understand and share our brand history and heritage confidently.
• Showcase products through expert knowledge and storytelling.
• Collaborate with the team on store-wide activities and objectives.
• Support Visual Merchandising in line with brand guidelines.
• Maintain pristine product presentation across front and back of house.
• Assist with inventory management and back-of-house tasks.
• Adhere to grooming and behaviour standards.

Skills

Client relationships

Retail experience

Exceeding targets

Communication skills

Commercial mindset

Team collaboration

Attention to detail

Brand storytelling

English fluency

Adaptability

Job description

Loro Piana is seeking a Client Advisor in London to deliver exceptional service and grow the brand's client book. You will engage clients with tailored experiences and deepen relationships, driving both personal and store success.

You will maintain client profiles, share brand heritage, and collaborate with the team on store initiatives while upholding grooming standards and product presentation.