Luxury Client Advisor: Storytelling & Elite Relationships

BULGARI; Greater London; On-site; GBP 21,000 - 32,000; Full time

Job summary

Loro Piana, the Italian luxury Maison, is seeking a client-centric retail professional to join our team. You will engage clients, exceed targets, and build lasting relationships while presenting our heritage and product categories with expert storytelling.

In this role you will collaborate with colleagues, support Visual Merchandising, and maintain pristine store presentation and accurate client records, ensuring an unforgettable luxury experience.

Qualifications

• Proven experience in a similar retail environment.
• Client-centric mindset with a passion for exceeding expectations.
• Proven track record of achieving individual targets and contributing to team results.
• Confident, service-oriented and adaptable in client interactions.
• Strong commercial mindset with collaborative spirit.

Responsibilities

• Achieve individual and store objectives.
• Engage with clients to deliver exceptional, tailored experiences.
• Cultivate long-lasting client relationships through proactive engagement.
• Maintain ongoing client relationships via email, phone, and messages.
• Develop and grow your client book with accurate profiles.
• Share brand history and heritage confidently.
• Showcase product categories through storytelling.
• Collaborate with the team on store-wide activities.
• Support Visual Merchandising according to guidelines.
• Maintain pristine product presentation front and back of house.
• Assist with inventory and back-of-house tasks.
• Follow Loro Piana policies and grooming standards.

Skills

Retail experience

Client focus

Targets achievement

Communication skills

Team collaboration

English fluency

Job description

Loro Piana, the Italian luxury Maison, is seeking a client-centric retail professional to join our team. You will engage clients, exceed targets, and build lasting relationships while presenting our heritage and product categories with expert storytelling.

In this role you will collaborate with colleagues, support Visual Merchandising, and maintain pristine store presentation and accurate client records, ensuring an unforgettable luxury experience.