Luxury Client Advisor: Craft Unforgettable Experiences

LORO PIANA; Greater London; On-site; GBP 25,000 - 38,000; Full time

Job summary

Loro Piana in London is seeking a Client Advisor to consistently exceed client expectations through a personable approach and tailored service. You will drive both individual and team success within a luxury retail environment.

Key responsibilities include building and maintaining a premium client book, sharing brand heritage, showcasing product categories with storytelling, and collaborating across store teams to deliver exceptional experiences.

Qualifications

• Proven experience in a similar retail environment.
• Client-centric mindset with a passion for exceeding expectations.
• Proven track record of achieving individual targets and contributing to team results.
• Strong communication and interpersonal skills; ability to build a client portfolio.
• Flexible, adaptable, and inclusive with knowledge of luxury industry.

Responsibilities

• Achieve store objectives.
• Engage and connect with clients on an emotional level to deliver an exceptional, tailored, and unforgettable experience.
• Cultivate meaningful, long-lasting client relationships through proactive engagement.
• Maintain ongoing client relationships through regular communication and connection via email, phone, messages, etc.
• Develop and grow your client book, maintaining accurate client profiles using company systems.
• Deeply understand and confidently share our brand history and heritage.
• Showcase our product categories through expert knowledge and compelling storytelling.
• Act as a collaborative team member, actively contributing to store-wide activities and shared objectives.
• Support with Visual Merchandising in accordance with Loro Piana guidelines.
• Maintain pristine product presentation and organization across both front and back-of-house areas.
• Support with inventory management and ad hoc back of house tasks.
• Follow the company’s policies and procedures including Loro Piana’s standards in terms of grooming and behaviour.

Skills

Retail experience

Client relationship building

Target achievement

Communication skills

Team collaboration

Luxury product knowledge

Fluent English

Job description

Loro Piana in London is seeking a Client Advisor to consistently exceed client expectations through a personable approach and tailored service. You will drive both individual and team success within a luxury retail environment.

Key responsibilities include building and maintaining a premium client book, sharing brand heritage, showcasing product categories with storytelling, and collaborating across store teams to deliver exceptional experiences.