Luxury Client Advisor: Elevate Experiences & Sales

JIL SANDER; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Jil Sander in London is seeking a Client Advisor for our Flagship on New Bond Street. You will deliver an exceptional luxury experience, welcome clients with professionalism, and represent the brand's heritage and aesthetic vision with every interaction.

You will build long-term relationships, provide tailored styling advice, and guide clients through the full sales journey while consistently exceeding individual and boutique sales targets.

Qualifications

• Minimum 3–5 years' experience in luxury fashion retail.
• Proven track record of achieving and exceeding sales and client development objectives.
• Excellent clienteling and CRM management skills.
• Strong understanding of luxury customer expectations and high-end service standards.
• Strong digital and omnichannel mindset.
• Excellent organizational skills and attention to detail.
• Availability to work weekends and public holidays.

Responsibilities

• Deliver an exceptional luxury experience, welcoming every client with professionalism, warmth and genuine care.
• Represent and communicate the values, heritage and aesthetic vision of Jil Sander through every client interaction.
• Build long-term relationships based on trust, loyalty and personalized service, creating memorable experiences that encourage repeat business.
• Develop an in-depth understanding of each client's lifestyle, preferences and wardrobe needs to provide tailored styling advice.
• Demonstrate outstanding selling abilities by confidently guiding clients through the entire sales journey, identifying opportunities for cross-selling and up-selling while always maintaining a client-first approach.
• Consistently achieve and exceed individual and boutique sales targets through proactive client development and business generation.
• Maintain an active client portfolio using CRM tools, ensuring regular outreach, appointment setting, follow-up communications and after-sales service.
• Actively generate new business opportunities by acquiring new clients and strengthening relationships with existing ones.
• Maintain accurate customer information including purchase history, product preferences, wish lists, special requests and follow-up activities.
• Demonstrate exceptional product knowledge across all categories while continuously monitoring luxury market trends and competitors.
• Collaborate with the boutique team to achieve common objectives and contribute to a positive, high-performing environment.
• Ensure impeccable visual standards and product presentation, reflecting the excellence expected from Jil Sander.

Job description

Jil Sander in London is seeking a Client Advisor for our Flagship on New Bond Street. You will deliver an exceptional luxury experience, welcome clients with professionalism, and represent the brand's heritage and aesthetic vision with every interaction.

You will build long-term relationships, provide tailored styling advice, and guide clients through the full sales journey while consistently exceeding individual and boutique sales targets.