Luxury Client Advisor | CRM & Upsell Expert

Fendi; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

Fendi in Manchester is seeking a proactive Luxury Retail Associate to drive sales and deliver exceptional customer service. You will contribute to CRM campaigns, manage One On One appointments, and uphold high standards of store presentation and inventory accuracy.

The role requires at least 3 years in retail fashion, with a year in luxury sales, and a strong command of English. A degree is preferred, and you’ll thrive in a fast-paced luxury environment.

Qualifications

• Minimum 3 years' experience in Retail Fashion, with at least 1 year in Luxury Sale.
• Bachelor's Degree or equivalent is preferred.
• Fluent English; second language is a plus.
• Strong selling and communication skills; excellent customer relations.

Responsibilities

• Upsell, cross-sell and multi-sell across product categories.
• Monitor sales performance and KPIs with Store Manager.
• Provide feedback on products, especially newly launched items.
• Strengthen customer relations and manage CRM campaigns and One On One appointments.
• Operate stock transfer, payment processing, and customer data entry in the sales system.
• Maintain inventory accuracy and support stock takes.
• Ensure proper visual merchandising and store cleanliness.
• Carry out other duties as reasonably required by the Company.

Skills

Selling skills

Customer service

Communication

CRM proficiency

Stock management

Store operations

Visual merchandising

Fluent English

Teamwork

Retail systems

Education

Bachelor's degree or equivalent

Tools

CRM systems

Retail management system

Job description

Fendi in Manchester is seeking a proactive Luxury Retail Associate to drive sales and deliver exceptional customer service. You will contribute to CRM campaigns, manage One On One appointments, and uphold high standards of store presentation and inventory accuracy.

The role requires at least 3 years in retail fashion, with a year in luxury sales, and a strong command of English. A degree is preferred, and you’ll thrive in a fast-paced luxury environment.