Luxe Counter Lead - Premium Beauty, Commission & Growth

L'OREAL GROUP; Swansea; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Competitive Compensation

Exclusive Product Perks

30 days holiday

Health and Wellness Benefits

Referral Bonus Program

Job summary

L’Oréal Luxe Swansea store is seeking a One Luxe Solo Counter Manager to lead a high-performance team, deliver a world-class luxury service experience, and drive retail performance across our brands. You will coach, recruit, train, and monitor performance, ensuring brand standards, stock control, events, and VIP client growth, while fostering an inclusive, results-driven culture.

You will champion coaching, development, and seamless store operations, building strong stakeholder relationships and

Qualifications

• Experience leading a luxury retail team.
• Proven ability to recruit, onboard and develop Beauty Advisors or luxury retail staff.
• Track record of coaching and developing high-performing teams.
• Strong performance monitoring and feedback skills.
• Experience addressing HR issues within a retail environment.

Responsibilities

• Deliver a world class Luxury Service Experience: Ensure through coaching & feedback that the team are delivering exceptional customer service throughout all our brands and touchpoints throughout the store.
• Embodying Brand Excellence: Act as a L'Oréal Luxe brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
• Product Expertise and Storytelling: Confidently demonstrate products, immerse customers into the brands history, and offer tailored product knowledge, tips, and techniques to meet customer needs, as well as services across our categories & beauty tech offerings.
• Foster Omni Experiences: through your team Inform new and existing customers about upcoming instore events, promotions, and brand activations & passionately represent L'Oréal Luxe brands and share your expertise on internal and external social media platforms, adhering to company guidelines.
• Exceeding Sales Targets: Develop and execute retail plans to achieve and surpass the stores retail targets and KPIs, driving long-term growth and profitability.
• Creating Engaging Events: Develop and implement a dynamic annual calendar of events and animations that create memorable customer experiences and generate excitement for L'Oréal Luxe brands to achieve greater growth for your store portfolio.
• Driving Innovation and New Business: Generate creative ideas and implement innovative strategies to drive new business growth, with a focus on leveraging product launches and brand anniversaries to maximize impact.
• Cultivating Client Loyalty: Implement strategies to build and maintain a loyal VIP customer base, fostering long-term relationships and driving repeat business.

Skills

Retail Acumen

People Management

Stakeholder Management

Coaching

Operational Skills & Management

Job description

L’Oréal Luxe Swansea store is seeking a One Luxe Solo Counter Manager to lead a high-performance team, deliver a world-class luxury service experience, and drive retail performance across our brands. You will coach, recruit, train, and monitor performance, ensuring brand standards, stock control, events, and VIP client growth, while fostering an inclusive, results-driven culture.

You will champion coaching, development, and seamless store operations, building strong stakeholder relationships and