Lux Spa Supervisor: Lead Team & Elevate Guest Experience

Soho House via Caterer.com; Greater London; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Weekly Pay

Team meal on shift

£20 Taxi Contribution for late shifts

Clothing Allowance

Every House Membership

50% off Food & Drink

Staff Room Rate; Any Bedroom, Any Hall

Private Health and Dental Care

Life Assurance

Birthday day off

Staff discounts on Cowshed & Soho Home

2 days paid to support a charity (Soho

Free Counselling Sessions

Cookhouse & House Tonic trainings

Continuous training to develop

Team Events

Job summary

Soho House is seeking a Spa Supervisor to support daily operations of the spa and wellness facilities, ensuring exceptional service, smooth team coordination, and the highest standards of cleanliness and professionalism.

You will lead the spa team, help maintain a calm, luxurious environment for members and guests, manage bookings, assist with stock and cost controls, and uphold health and safety standards while achieving service targets.

Qualifications

• Minimum 2–3 years’ experience in a therapist or spa supervisory role.
• Recognised spa, massage, or beauty therapy qualification (e.g., NVQ, ITEC, CIDESCO).
• Experience working in a luxury spa, hotel, or private members club setting.
• Strong leadership, coaching, and people management skills.
• Excellent interpersonal and guest service skills.
• Strong organisational and time management abilities.

Responsibilities

• Supervise and support daily operations of the spa and wellness areas, ensuring efficiency, cleanliness, and member satisfaction.
• Lead the spa team in delivering high-quality services including massage, facials, and body treatments, adhering to brand and treatment protocols.
• Support recruitment, onboarding, and continuous training of therapists and spa attendants.
• Monitor and ensure compliance with all health & safety, hygiene, and licensing standards.
• Maintain spa ambience and standards across treatment rooms, relaxation areas, and changing facilities.
• Assist the Spa Manager with stock control, supplier liaison, and inventory management.
• Help manage guest bookings, treatment schedules, and coordination with reception.
• Respond professionally to member and guest feedback or concerns.
• Create efficient staff rotas, manage labour costs, and reduce unnecessary overtime to maintain operational excellence.
• Uphold and enforce standards of appearance, compliance, safety, and professionalism across the team.

Skills

Spa supervision

Leadership

Guest service

Team coordination

Health & safety

Education

NVQ / ITEC / CIDESCO qualifications

Job description

Soho House is seeking a Spa Supervisor to support daily operations of the spa and wellness facilities, ensuring exceptional service, smooth team coordination, and the highest standards of cleanliness and professionalism.

You will lead the spa team, help maintain a calm, luxurious environment for members and guests, manage bookings, assist with stock and cost controls, and uphold health and safety standards while achieving service targets.