Lux Concierge Assistant – Private Shopping (6-Week Contract)

Harrods Limited; Greater London; On-site; GBP 21,000 - 26,000; Full time

Job summary

Harrods is offering a 6-week Fixed Term Contract for a Concierge Assistant within the Private Shopping Department. You will respond to client requests, drive engagement, and help retain Harrods’ discerning clients.

The role involves coordinating day-to-day Concierge operations, sourcing bespoke services, and networking to enhance the client experience. Ideal candidates will demonstrate exceptional customer service, knowledge of UHNW client needs, and strong IT literacy.

Qualifications

• Exceptional customer service experience and focus.
• Understand Harrods UHNW clients and their lifestyle and needs.
• Excellent organisational skills, including the willingness to multi-task to short deadlines.
• Have worked towards high targets and be comfortable with high value transactions.
• Be a great communicator who can build relationships with clients and stakeholders from a variety of backgrounds and profiles.
• Have good IT literacy (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Assist with the day to day running of the Concierge service.
• Seek out opportunities to optimise the service for our clients, through networking within the industry.
• Help create exceptional experiences within the luxury market and help to source highly sought-after and bespoke services.
• Drive engagement to the wider Private Shopping service.
• Have knowledge of luxury industries such as Yacht and Jet brokerage.
• Build connections within lifestyle industries.

Skills

Customer service

UHNW clients

Organizational skills

Multi-tasking

Communication

Stakeholder relations

Tools

Word

Excel

Outlook

PowerPoint

Job description

Harrods is offering a 6-week Fixed Term Contract for a Concierge Assistant within the Private Shopping Department. You will respond to client requests, drive engagement, and help retain Harrods’ discerning clients.

The role involves coordinating day-to-day Concierge operations, sourcing bespoke services, and networking to enhance the client experience. Ideal candidates will demonstrate exceptional customer service, knowledge of UHNW client needs, and strong IT literacy.